Help Desk
4 days ago
• Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.
• Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) and
troubleshooting techniques to assist users remotely in resolving technical issues. Provide step-by-step guidance and instructions to users to troubleshoot and resolve problems independently when possible.
• Escalation Management: Escalate unresolved or complex technical issues to appropriate internal teams, such as Tier 2 support or 3rd party managed service provider (MSP,) for further investigation and resolution. Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries.
• Employee Onboarding: Perform initial setup of computers, user accounts in various software systems, group memberships, data access permissions, and coordination of laptop shipping.
• Ensure work is being carried out in a timely and proper fashion and per stated service level agreements (SLAs).
• Oversee user system account additions, moves, and changes.
• Perform other duties or special projects, as required, in support of the department's goals.
• Responsible for maintaining an accurate inventory of computers, hardware, and software ensuring compliance with all internal policies and external licensing requirements.
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Help Desk Support Specialist
3 weeks ago
Scottsdale, Arizona, United States TEKsystems Full time**Job Title:** Help Desk Support Specialist**About the Role:We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at TEKsystems. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Responsibilities:- Provide 100% virtual support to...
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Help Desk Support Specialist
1 week ago
Scottsdale, Arizona, United States TEKsystems Full timeJob Title: Help Desk Support SpecialistAbout the Role:We are seeking a highly skilled Help Desk Support Specialist to join our team at TEKsystems. This is an excellent opportunity for someone who enjoys providing exceptional customer service and troubleshooting technical issues.Key Responsibilities:Provide 100% virtual support to customers via phone and...
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Help Desk Support Specialist
2 weeks ago
Scottsdale, Arizona, United States TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Help Desk Support Specialist to join our team at TEKsystems. In this role, you will be responsible for providing top-notch technical support to our clients.
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Help Desk Professional
6 days ago
Scottsdale, Arizona, United States Denis Zdrale Agency Full timeAbout the JobThe Denis Zdrale Agency is seeking a dedicated Help Desk Professional to provide top-notch customer service and support.Key Responsibilities:Provide exceptional customer experiences through personalized interactions.Address customer inquiries and concerns related to coverages, billing, claims, or products.Cross-sell opportunities and collaborate...
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Technical Help Desk Professional
2 weeks ago
Scottsdale, Arizona, United States K2 Staffing, LLC Full timeJob Overview:K2 Staffing, LLC is a leading Managed Services Provider (MSP) based in Scottsdale, AZ, and we're looking for a highly skilled Technical Help Desk Professional to join our team. In this role, you'll be responsible for delivering exceptional technical support to our clients and ensuring seamless day-to-day operations.Duties & Responsibilities:*...
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Help Desk Engineer
6 days ago
Scottsdale, Arizona, United States Belcan Full timeWe are seeking an experienced Help Desk Engineer to join our team at Belcan, a leading provider of qualified personnel to many of the world's most respected enterprises.This individual will be responsible for providing technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing...
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IT Help Desk Support Specialist
7 days ago
Scottsdale, Arizona, United States K2 Staffing, LLC Full timeJob DescriptionWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a Desktop Support Technician II, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:End-user assistance and troubleshootingPoint person with Windows desktop-related issuesAssistance with...
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Help Desk Technician
4 months ago
Scottsdale, United States TEKsystems Full timeJob DescriptionJob DescriptionJob DescriptionLooking to add a team member on their Service Desk Team. They're looking for a entry-mid level technician to provide 100% virtual support for their customers. Day-to-day breakdown: 60% is answering calls and 40% is around daily tasks, service queues, project work, and documentation.Top Skills' Details1....
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Help Desk Specialist
4 weeks ago
Scottsdale, Arizona, United States Kahala Management LLC Full timeWe are seeking a skilled Help Desk Specialist to join our team at Kahala Management LLC, located in Scottsdale, Arizona. This is an excellent opportunity for a motivated individual to leverage their technical expertise and customer service skills to provide top-notch support to our franchisees.Job Description:The Help Desk Specialist will be responsible for...
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Technical Help Desk Technician
2 weeks ago
Scottsdale, Arizona, United States CornerStone Technology Talent Services Full timeCornerStone Technology Talent Services is seeking a Technical Help Desk Technician to join our team in Scottsdale, Arizona. This role is pivotal in providing technical support for IT systems across our organization, including end-user support, hardware and software troubleshooting, and system maintenance.Key Responsibilities:Serve as the primary point of...
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IT Help Desk I
5 days ago
Scottsdale, United States Lenderworks Full timeJob DescriptionJob DescriptionDescription:You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the...
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IT Service Desk Engineer
4 days ago
Scottsdale, United States Kinect Full timePosition Overview: The IT Services Engineer ensures efficient IT support for end users, handles escalations, and mentors help desk team members. This role involves managing service tickets, improving response times, and meeting SLAs while delivering high-quality customer service to internal teams and clients.Key Responsibilities:Help Desk & NOC: Triage...
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IT Service Desk Engineer
2 weeks ago
Scottsdale, United States Kinect Full timePosition Overview: The IT Services Engineer ensures efficient IT support for end users, handles escalations, and mentors help desk team members. This role involves managing service tickets, improving response times, and meeting SLAs while delivering high-quality customer service to internal teams and clients.Key Responsibilities:Help Desk & NOC: Triage...
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Front Desk Associate
1 week ago
Scottsdale, Arizona, United States FORGE 2717 LLC Full timeJob OverviewFORGE 2717 LLC, a female owned company with a passion for building communities through health and fitness, seeks a dynamic individual to join their team as a Front Desk Associate. This role offers the opportunity to be part of something greater than just selling memberships and member retention.The ideal candidate will be a passionate, positive,...
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Front Desk Administrative Assistant
3 weeks ago
Scottsdale, Arizona, United States Foothills Sports Medicine Physical Therapy Full timeFront Desk Administrative Assistant Job OpportunityOur organization is committed to providing exceptional care to our patients, and we're looking for a dedicated individual to support this mission as a Part-Time Front Desk Medical Receptionist (Care Coordinator). The ideal candidate will possess excellent organizational and multitasking abilities, a love for...
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Service Desk Technician
4 months ago
Scottsdale, United States TEKsystems Full timeJob DescriptionJob DescriptionTEKsystems is looking to add a team member on their Service Desk Team! OPPORTUNITY TO WORK REMOTE ONCE FULLY QUALIFIED!! Job DescriptionWe're looking to find someone who will provide 100% virtual support for their customers. Day-to-day breakdown: 60% is answering calls and 40% is around daily tasks, service queues,...
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Help Desk Specialist
6 days ago
Scottsdale, Arizona, United States Bad Birdie Full timeAbout This RoleIn this position, you will play a critical role in supporting our customers through their interactions with Bad Birdie.As a Customer Support Specialist, you will handle customer inquiries, troubleshoot issues, and provide solutions that meet their needs.Key skills required for this role include strong communication and problem-solving...
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Member Services Sales Associate
1 month ago
Scottsdale, United States Center Court Pickleball Club Full timeJob Title: Member ServicesAssociate Job Description: The Member Services Associate isresponsible for promoting and selling memberships for the pickleball club whileproviding exceptional customer service to current and potential members. The idealcandidate will be enthusiastic, outgoing, and have a passion for the sport ofpickleball.Key...
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Help Desk Support Specialist
4 days ago
Scottsdale, United States The Intersect Group Full timeDescription:Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) and...
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Help Desk Support Specialist
3 weeks ago
Scottsdale, United States CornerStone Technology Talent Services Full timeTier 2 Helpdesk TechnicianLocation: Scottsdale, ArizonaEmployment Type: Full-Time, Onsite (US Citizens and Green Card holders, W2 only)About the Opportunity:CornerStone TTS is seeking an IT Helpdesk Technician II to join our team in Scottsdale, AZ. This role is pivotal in providing technical support for IT systems across our organization, including end-user...