IT Service Desk Engineer
3 weeks ago
Position Overview: The IT Services Engineer ensures efficient IT support for end users, handles escalations, and mentors help desk team members. This role involves managing service tickets, improving response times, and meeting SLAs while delivering high-quality customer service to internal teams and clients.
Key Responsibilities:
- Help Desk & NOC: Triage support requests and NOC tickets (e.g., server issues, EDR alerts, failed backups). Participate in on-call rotation for after-hours alerts.
- Client Support: Prepare/decommission servers, manage client relationships, troubleshoot systems, and perform monthly maintenance tasks (backups, firmware, patching, etc.). Maintain client documentation in PassPortal and IT Glue.
- System & Network Administration: Troubleshoot PacketWatch Appliance (VMware/Linux), support internal network, and maintain systems.
- Security & Compliance: Update and maintain network systems (VMware hosts, firewalls, storage).
Ideal Candidate Profile:
- Strong hardware, software, and networking expertise.
- Knowledge of firewalls, access control, encryption, and compliance (SOC 2, HIPAA).
- Proficiency in operating systems (Windows, Linux, macOS), Active Directory, and cloud platforms (AWS, Azure).
- Strong troubleshooting, communication, and multitasking skills.
- Ability to meet service desk metrics and manage priorities.
Requirements:
- Bachelor’s degree in IT or related field (or equivalent experience).
- 3-5 years in IT support/help desk.
- Proficiency with virtualization (VMware, Hyper-V) and networking concepts (DNS, DHCP, TCP/IP).
Working Conditions:
- On-call rotation for critical alerts.
- Ability to lift equipment and travel for client implementations.
- Work from office or remotely as needed.
-
IT Services Engineer
4 days ago
Scottsdale, United States Johnson Service Group Full timeJob DescriptionJob DescriptionOur Mission Our mission is to safeguard organizations from cyber threats that others may miss. Our team of battle-hardened, and highly experienced security professionals work directly with clients to establish full network visibility and an active defense approach to security, including full packet capture and threat hunting...
-
IT Services Engineer
2 weeks ago
Scottsdale, Arizona, United States Johnson Service Group Full timeJob DescriptionWe are seeking a highly skilled IT Services Engineer to join our team. This individual will be responsible for providing technical support to internal employees, mentoring the help desk team members, and handling escalations from other team members.The ideal candidate will have strong technical knowledge of hardware, software, and networking,...
-
Help Desk Engineer
2 weeks ago
Scottsdale, Arizona, United States Belcan Full timeWe are seeking an experienced Help Desk Engineer to join our team at Belcan, a leading provider of qualified personnel to many of the world's most respected enterprises.This individual will be responsible for providing technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing...
-
IT Services Engineer
4 weeks ago
Scottsdale, United States Robert Half Full timeJob DescriptionJob DescriptionWe have an immediate full-time permanent position available with a MSP client of Robert Half's in the Scottsdale area. The ideal candidate would be locally based as while mostly remote, will have to come into the office as needed.The IT Services Engineer plays a key role in troubleshooting, resolving technical issues, and...
-
Service Desk
1 month ago
Scottsdale, United States Apex Systems Full timeJob Title: Service DeskLocation: Phoenix, AZ (Hybrid Remote: Monday – Wednesday Onsite / Thursday & Friday Remote)Pay Rate: $18 - $22/hrContract Duration: 18 months on W2Required Experience: 2+ years of experience working in a service desk or customer service environmentMinimum 1 year technical support experienceMinimum 1 year phone support...
-
Cybersecurity Expert for Managed IT Services
2 weeks ago
Scottsdale, Arizona, United States Johnson Service Group Full timeAbout the JobWe are looking for an experienced IT Services Engineer to join our team at Johnson Service Group. In this role, you will be responsible for ensuring efficient and effective support for end users, mentoring the help desk team members, and handing escalations from other team members.The ideal candidate will have a strong background in IT and a...
-
Front Desk Service Representative
2 weeks ago
Scottsdale, Arizona, United States Mountainside Fitness Full timeJob SummaryWe are seeking a highly motivated Front Desk Attendant to join our team at Mountainside Fitness in Scottsdale. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.Compensation: We offer a competitive hourly rate of $12-$15 per hour, depending on experience.About the...
-
Front Desk Service Representative
4 weeks ago
Scottsdale, Arizona, United States Marriott Full timeCompany Overview">As a renowned hospitality leader, Marriott Hotels is committed to delivering exceptional guest experiences. Our team of dedicated professionals works together to ensure seamless interactions from check-in to departure.">Job Summary">We are seeking a Front Desk Agent to join our dynamic team at Marriott Hotels. In this role, you will be...
-
Customer Service Representative
2 weeks ago
Scottsdale, Arizona, United States Mountainside Fitness Full timeAre you looking for a career in customer service? We are seeking a qualified Front Desk Attendant to join our team at Mountainside Fitness.About the RoleThis is an excellent opportunity for individuals who want to gain experience in a high-energy environment while making a real difference in people's lives.Job ResponsibilitiesAs a Front Desk Attendant, you...
-
Bilingual Service Desk
4 days ago
Scottsdale, United States LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help...
-
Bilingual Service Desk
4 days ago
Scottsdale, United States LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help...
-
Help Desk Engineer
1 month ago
Scottsdale, United States Inventive Tech, LLC Full timeSummary: Troubleshoot desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity applications. Essential Job Functions: Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity...
-
Help Desk Engineer
4 hours ago
Scottsdale, United States Inventive Tech, LLC Full timeJob DescriptionJob DescriptionSummary: Troubleshoot desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity applications.Essential Job Functions: Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and...
-
IT Services Professional
2 weeks ago
Scottsdale, Arizona, United States Johnson Service Group Full timeJob OverviewWe are seeking an experienced IT Services Professional to join our team. This role involves providing technical support to internal employees, mentoring the help desk team members, and handling escalations from other team members. The ideal candidate will have strong technical knowledge of hardware, software, and networking, as well as in-depth...
-
IT Systems Engineer
1 week ago
Scottsdale, United States HireRising Full timePosition Overview: As a key member of the Managed IT Security Services Team, the IT Services Engineer is responsible for delivering exceptional technical support to end users, guiding and mentoring help desk team members, and managing escalations from other staff. This role requires a keen awareness of team workload, technical expertise, and a commitment to...
-
IT Systems Engineer
3 weeks ago
Scottsdale, United States HireRising Full timePosition Overview: As a key member of the Managed IT Security Services Team, the IT Services Engineer is responsible for delivering exceptional technical support to end users, guiding and mentoring help desk team members, and managing escalations from other staff. This role requires a keen awareness of team workload, technical expertise, and a commitment to...
-
Apex Systems | Service Desk | scottsdale, az
1 month ago
scottsdale, United States Apex Systems Full timeJob Title: Service DeskLocation: Phoenix, AZ (Hybrid Remote: Monday – Wednesday Onsite / Thursday & Friday Remote)Pay Rate: $18 - $22/hrContract Duration: 18 months on W2Required Experience: 2+ years of experience working in a service desk or customer service environmentMinimum 1 year technical support experienceMinimum 1 year phone support...
-
Network Security Engineer Position
2 weeks ago
Scottsdale, Arizona, United States Johnson Service Group Full timeAbout the RoleThis is a full-time position that requires a strong background in IT services, network security, and cybersecurity. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. We offer a competitive salary and benefits package, including medical,...
-
Front Desk Representative
3 weeks ago
Scottsdale, Arizona, United States Pyramid Global Hospitality Full timeJob SummaryWe are seeking a motivated and customer-focused individual to join our team as a Front Desk Agent at Hotel Valley Ho, located in the heart of Scottsdale, Arizona. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and maintaining a clean and organized front desk area.About...
-
Front Desk Ambassador
3 weeks ago
Scottsdale, United States Fort McDowell Yavapai Nation Full timeJob Summary:We are seeking a skilled and customer-focused Front Desk Agent to join our team at We-Ko-Pa Resort. As the primary point of contact for guests, you will set the tone for their overall experience and create a welcoming atmosphere.Key Responsibilities:Provide exceptional guest service by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet,...