Help Desk Specialist

3 days ago


Scottsdale, Arizona, United States Bad Birdie Full time
About This Role

In this position, you will play a critical role in supporting our customers through their interactions with Bad Birdie.

As a Customer Support Specialist, you will handle customer inquiries, troubleshoot issues, and provide solutions that meet their needs.

Key skills required for this role include strong communication and problem-solving abilities, as well as proficiency in relevant software and systems.

Responsibilities
  • Handle customer inquiries and respond to emails, chats, and phone calls.
  • Troubleshoot issues and provide solutions to customers.
  • Collaborate with team members to achieve productivity, resolution time, and satisfaction goals.
Requirements
  • Minimum of 3 years of customer service experience, communicating with customers via chat and email in English.
  • Familiarity with product categories, pricing, delivery times, and methods.
  • Proficient in CS software, Google Suite, smartphone applications, Gladly, Live Chat, Slack, and 3PL/returns systems.

A competitive salary of $45,000 - $55,000 per year is offered based on experience.



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