Help Desk Support Specialist

4 days ago


Scottsdale, Arizona, United States TEKsystems Full time

Job Title: Help Desk Support Specialist

About the Role:

We are seeking a highly skilled Help Desk Support Specialist to join our team at TEKsystems. This is an excellent opportunity for someone who enjoys providing exceptional customer service and troubleshooting technical issues.

Key Responsibilities:

  • Provide 100% virtual support to customers via phone and chat
  • Answer inbound calls and chats, providing basic to complex troubleshooting of hardware and software
  • Utilize existing knowledge base content to search for known solutions and implement workarounds
  • Follow directions and process large amounts of information in a customer-focused/friendly manner

Requirements:

  • 1-2 years of help desk/service desk experience
  • Covid-19 vaccination
  • Drug Test
  • Background Check

Schedule:

M-F onsite 6am-2:30pm

Two weeks of training:
First week - knowledge transfer with no live time (phones)
Second week - shadowing a senior member on the team and taking turns on the phones

Estimated Salary:** $60,000 - $80,000 per year

Benefits:

  • Opportunity to work remotely once fully qualified
  • Fast-paced, high-volume environment with great communication skills

Why Join Our Team:

We're looking for someone who can provide exceptional customer service, troubleshoot technical issues, and work well in a fast-paced environment. If you're a motivated individual who enjoys problem-solving and working with technology, we encourage you to apply.



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