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Lead Regional Support Analyst

4 months ago

Westlake, United States Fidelity TalentSource LLC Full time



Job Description:

This position will be responsible for project management in the Investor Center/Remote Office space, including technology rollouts, new site openings, remodeling or relocation of Investor Centers, etc. The qualified candidate is proficient in project planning, establishing milestones / schedules, maintaining and reporting project status, and interpersonal skills. (S)he is experienced in working with virtual teams, spanning multiple time zones.

This role will also be responsible for most of the hands-on work involved in these projects, including infrastructure and desktop planning and deployment. Clear communication, professionalism, follow-up, commitment, attention to details is mandatory.\u00A0Additional duties for this group include resolving hardware and software related issues, coordination and follow-up on user questions or problems and escalation to internal Fidelity departments where appropriate. Travel required for certain projects to coordinate and implement onsite technologies at Fidelity locations.

The Expertise You Have and The Skills You Bring

  • Under minimal supervision, coordinate project schedules and assignments for multiple projects\u00A0

  • Oversee the health and success of Remote Offices programs / projects small to large in size

    • Creating and maintaining project plans to track projects and maintenance items

    • Run regular meetings with the team to review and prioritize maintenance items

    • Manage project scope effectively

    • Provide regular formal and informal updates to both technology and business management

  • Partner with sponsors within the technology and business units, effectively managing positive relationships and open communication

  • Collaborate with partners/vendors to define project schedules, assumptions and dependencies, issue resolution, and risk management

  • Produce and distribute status reports

  • Communicate project plan information, objectives and deliverables to the team

  • Provide guidance and training to enable other project team members to meet/exceed expectations

  • Research innovative software and hardware solutions to improve management and maintenance of the environment, present to manager and team member s these ideas and solutions.

  • Troubleshooting Win 10-11 based desktop and laptop computers, OS X based laptops, iOS tablets, phones and desktop peripherals including printers, blackberries, displays, etc

  • The hours for this position will be flexible to cover planned or unplanned events which may include nights and or weekends

  • 5+ years managing technology projects preferably in the Financial Services industry

  • Tools: Microsoft Office Suite, Microsoft Project, Outlook, SharePoint, team collaboration tools, Visio, HP/Cisco IOS, Poly

  • Outstanding project management skills, with experience managing multiple projects

  • Must have a flexible attitude and be able to comfortably accommodate change

  • Effective problem solving, negotiation and risk management capabilities

  • Ability to work independently and in a team environment, to deal with constant change, and to participate in continual process improvement

  • Experience working in an enterprise AD environment

  • Experience installing software, patches, software updates on desktops and laptops

  • An understanding of TCP/IP communications protocol

  • Knowledge of Low voltage, telecommunications technologies

  • An understanding of HP Network IOS system administration a plus

  • An understanding of Avaya system administration a plus

  • Although travel could be up to 40% or more, it will occur on a periodic basis vs. traveling each week.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.