Newline Relationship Manager III

2 months ago

Cleveland, United States Fifth Third Bank Full time

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GENERAL FUNCTION:

Responsible for profitable business development as well as monitoring the quality of an extensive existing portfolio of companies within the bank’s Newline vertical. The position requires a strong understanding of the payments industry and will focus on growing relationships that utilize the bank’s Newline money movement services and technology, including sponsorship services, instant payment and API connectivity. This includes but is not limited to payroll, payment aggregators, payment facilitators, merchant acquirers, card issues, bill payment and other companies that have developed client facing payment products. . Ability to lead and coordinate with One Bank Partners to create and implement a relationship strategy for assigned clients and prospects. This position requires a strong understanding of the payments industry, treasury products, payments verticals credit, commercial products and financial statement analysis, in order to offer comprehensive treasury and embedded payment solutions based on clients and prospects needs. The incumbent will have extensive knowledge and experience understanding the needs and requirements and working with high revenue complex payment businesses This role is expected to activity participate in industry events/community activities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Strong understanding of the payments industry, faster payments, and Newline industry.

● Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources.

● Develop and implement a business plan to achieve financial goals and qualitative measures.

● Work closely with Fifth Third internal partners to deepen existing relationships and acquire new prospective relationships.

● Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.

● Work with product partners (Treasury Mgmt., Capital Markets, and Wealth Mgmt etc.) analyze, evaluate and develop a tailored relationship strategy for each client or prospect. Ensure that customer relationships are managed to maximize the opportunity for the bank, while taking into account Bank risk and customer needs.

● Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met.

● Utilize consultative sells skills, commercial playbook principals and call reporting plans to enhance the client experience.

● Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.

● Analyze financial information provided to determine the credit request that should be pursued.

● Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.

● Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).

SUPERVISORY RESPONSIBILITIES:

No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I & II

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

● Bachelor's or Master's degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred.

● Minimum of 6 years Commercial Banking experience, at least 5 years of sales experience preferred.

● Formalized commercial banking training or equivalent payments experience required.

● Underwriting experience preferred.

● Proven ability to build new and existing client business translating to increased revenue and provide a positive client experience.

● Strong business acumen, to include detailed analysis, review of financial statements and understanding of accounting principles.

● Thorough knowledge of Commercial, Treasury Management, and lending and financing options.

● Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.

● Communicates with impact to a group -Understands the audience and adjust communication as is appropriate level of detail for the audience; captures and holds the audience attention.

● Ability to build strong internal partnerships to provide wholistic solutions for clients business and personal financial goals.

● Proven track record of identification and understanding of business issues, problems, and opportunities and the ability to create relevant options for addressing problems/opportunities to achieve desired outcomes.

● Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations.

● Proven ability to work in a team-based sales environment.

● Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.

● Regional /local travel.

WORKING CONDITIONS:

● Normal office environment with little exposure to dust, noise, temperature and the like.

● Extended viewing of CRT screen.

● Frequent travel possible depending on assignment.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Newline Relationship Manager IIILOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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