Customer Service Coordinator
2 months ago
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.
We are looking for a Customer Services Coordinator support our Colors Group business in St. Louis. The primary focus of the position is to support all customer service needs as well as office management functions. A portion of the position will be to greet customers, visitors and applicants. It will also include receiving incoming calls on switchboard and relays calls and/or messages to appropriate party.
What You’ll do:
Manage all customer service general mailboxes. Distribute purchase orders to team for entry. Forward document requests as needed to sales support. Respond to general requests and provide order specific documents. Process customer Product Notification Letters. Enter all customer complaints in CRM database. Provide upon request by Account Managers any On Time Delivery reports for customers. Assist with special projects including but not limited to: Contribute to and create power point presentations and correspondence. Shipping traffic office document scanning. Compiles data and operates office equipment (calculator, word processor, etc.) in performance of routine clerical duties. Maintains file of Visitors' Log. Arranges cab service for guests. Greets all visitors, notifies employees of visitors as appropriate. Assist with entering office related work orders. Other duties as assigned.What You’ll Bring:
Bachelor’s degree is preferred. Microsoft Windows computer experience is preferred. Intermediate to advanced knowledge in all Microsoft office systems, Excel, Word, Access, Power Point. Previous two years' experience in office, customer service or related field is required. Requires the ability to communicate and interact well with people at all levels, not limited to our Corporate Office and internal/external customers. Able to handle pressure and constant multi-tasking in the role. Ability to adjust and return to projects very quickly and seamlessly following interruptions. Position will require analyses involving the use of basic arithmetic calculations.What You’ll Get:
An opportunity to collaborate with your colleagues onsite 5-days per week. Excellent compensation, benefit offering, and development opportunities. A thorough and effective training experience during onboarding and beyond.About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
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