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Service Coordinator

1 month ago

St Louis, Missouri, United States DH Pace Full time

Job Title: Department Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Department Coordinator to join our team at DH Pace Company, Inc. As a key member of our operations team, you will be responsible for coordinating field employees, ensuring timely and efficient service delivery to our customers.

Key Responsibilities:

  • Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
  • Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing, and voided tickets
  • Run, review, and manage department reports to ensure department is meeting customer expectations and commitments
  • Assist with billing paperwork and meet customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met
  • Work with estimating team to provide service quotes when required
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling

Requirements:

  • Experience using Microsoft Office Suite
  • Experience in the door industry is a plus but not required
  • Experience in a dispatch or other high-volume administration field is a plus
  • Must have excellent communication skills and a focus on customer service
  • Must have good time management skills, be organized, and have the ability to multi-task
  • Represent the company in a professional manner

Why DH Pace?

DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our Benefit Offerings:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company-paid: Life insurance, short-term disability, & long-term disability
  • and more