Supervisor Shipment Management

3 months ago

Jacksonville, United States Ryder System, Inc. Full time

RyderSupervisor Shipment Management

Jacksonville, FL, 32220, USA

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Summary

The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

Essential Functions

Customer Interface and Service:Direct interface with internal and external customers on operational issues and tactical communications

Operational Responsibility:Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs

Tactical Account Level Operational Support:Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment

Continuous Improvement & ISO 9001 Quality Program:Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor

Reporting, MOPs and Metrics:Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management

Operational Planning:Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Ability to lead/manage othersDemonstrated ability to manage a diverse workforce in a command center environment

Effective leadership skills

Maintains a high degree of professionalism

Ability to represent the company with external constituents

Ability to build strong customer relationshipsDirect customer interface (internal/external) on all customer related issues

Demonstrates a high level of accuracy, even under pressureAbility to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment

Demonstrates problem solving skills

Strong verbal and written communication skills

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as a member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required

Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required

Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required

Understanding of SMS interaction in customer order management and ERP systems intermediate required

Understanding of assigned customer, customer product and distribution requirements intermediate required

Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required

Knowledge and support of RIL policies and procedures intermediate required

Qualifications

. diploma/GED required

Bachelor's degree preferred Degree in related field plus 2 years Logistics experience

Two (2) years or more direct transportation and/or logistics work experience required

0 to One (1) year direct supervisory or leadership experience required

Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required

Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required

Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required

Understanding of SMS interaction in customer order management and ERP systems intermediate required

Understanding of assigned customer, customer product and distribution requirements intermediate required

Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required

Knowledge and support of RIL policies and procedures intermediate required

Travel:

DOT Regulated: None

Job Category: Transportation

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