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IT Client Support Analyst

2 months ago

Lafayette, United States Cai Full time

Job ID Number

R3209

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated IT Client Support Analyst ready to take us to the next level If you have experience providing technical support to executive level clients in Windows and Mac environments and are looking for your next career move, apply now

Job Description

We are looking for an IT Client Support Analyst to provide expert remote IT support to company executives and their field-based sales team. This position will be full time and remote , with travel into Boulder, CO required as needed.

What You’ll Do

  • Provide expert remote IT Support to company executives and field-based sales team

  • Ensure readiness to travel to Boulder for on-site support as required

  • Maintain and manage a small inventory of laptops and iPads within their home/home office

  • Manage logistics for shipping IT equipment to remote team members

What You'll Need

Required:

  • Experience providing technical support to executive level clients within Windows and Mac environments

  • Proficiency with Apple devices such as iPad’s, iPhone’s, MacBook’s

  • Experience managing inventory and logistics

  • Ability and willingness to travel within the Boulder area for timely on-site support

  • Strong communication skills and a commitment to excellent customer service

  • Self-motivated and able to work independently

Preferred:

  • Apple Certified Support Professional

  • CompTIA A+ certification

Physical Demands  

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards 

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

  • Ability to move about to accomplish tasks or move from one worksite to another

  • Regularly access low and high spaces that may be at irregular angles such as under a desk

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

  • Must be able to communicate with customers/team members over the phone and in person

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