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IT Support Analyst II
2 months ago
TEKsystems is hiring for IT Support analyst in Lafayette Indiana Description: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems effectively. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and correctly, while providing accurate and informative communication. When required, incidents from other analysts will be referred to second-level support. The IT Service Desk Analyst II will serve as a specialist in specific roles as well as assist with overflow tickets and phone calls from the Level 1 support team. Your Responsibilities: • Primary responsibility is user support and customer service. • Exhibit excellent interpersonal skills with both technical and non-technical personnel. • Perform escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors. • Administer, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. • Act as both a primary support point and an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment. • Collaborate with other IT groups to ensure efficient and timely problem-solving. • Resolve unknown errors and document resolution procedures for use in the knowledge base. • Participate in special projects as needed. • Take part in the On-Call rotation with the team. • Perform other duties as assigned. Let’s Talk About Your Qualifications: • Associate degree and/or IT-related Industry Certifications (Preferred Major: Information Technology). • Minimum of 2+ years of experience in a customer service/technical support role is required. • At least 1 year of experience in handling progressively harder Tier 2 issues. • Experience working with multi-tiered ticket handling/resolution systems. • Familiarity with user support and customer service best practices. Skills: Technical support, Windows 10, Desktop About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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IT Support Analyst II
3 weeks ago
Lafayette, United States TEKsystems Full timeTEKsystems is hiring for IT Support analyst in Lafayette Indiana Description: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge...
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IT Support Specialist II
1 week ago
Lafayette, Indiana, United States TEKsystems Full timeAbout the Role:TEKsystems is seeking an IT Support Analyst II to provide exceptional technical assistance and support to our team members.Position Overview:The IT Support Analyst II will serve as a crucial point of contact for IT-related inquiries, addressing issues concerning company-provided technology systems and applications. This role demands a blend of...
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IT Support Specialist II
1 week ago
Lafayette, Indiana, United States TEKsystems Full timeAbout the Role:TEKsystems is seeking an experienced IT Support Analyst II to provide essential technical assistance and support for our corporate IT systems and applications.Key Responsibilities:Serve as a primary contact for IT support inquiries, addressing both hardware and software issues.Utilize your expertise and available resources to effectively...
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Tier 2 Service Desk Analyst
3 weeks ago
Lafayette, United States TEKsystems Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Tier 2 Service Desk Analyst
1 week ago
Lafayette, United States TEKsystems Careers Full time*Description:* About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Tier 2 Service Desk Analyst
1 week ago
Lafayette, United States TEKsystems Careers Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Intermediate IT Support Specialist
1 week ago
Lafayette, Indiana, United States TEKsystems Full time100% ON-SITEPosition Overview:The IT Service Desk Analyst II serves as a vital resource for corporate IT support inquiries from team members concerning issues related to company-provided IT systems and applications. This role demands the Analyst to utilize their expertise, guidelines, and the knowledge base to address inquiries and resolve issues...
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Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, United States TEKsystems Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Tier 2 Service Desk Analyst
3 weeks ago
Lafayette, United States TEKsystems Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Technical Support Analyst
1 week ago
Lafayette, Louisiana, United States Advantage Resourcing Full timeJoin Our Team as a Technical Support AnalystAt Advantage Resourcing, we are excited to present a remarkable opportunity in collaboration with a premier provider of helicopter services, known for its expertise in emergency medical transport, offshore oil and gas operations, and search and rescue missions. Our commitment to safety, excellence, and reliability...
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IT Help Desk
1 week ago
Lafayette, IN, United States TEKsystems Careers Full timeThe IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and...
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Tier 2 Service Desk Analyst
3 weeks ago
Lafayette, United States TEKsystems Full time100% ON-SITE Description: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from our client's team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries...
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Geographic Information Systems Analyst II
1 week ago
Lafayette, Louisiana, United States Louisiana State University Full timeAll Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Job...
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Tier 2 Service Desk Analyst
1 week ago
Lafayette, IN, United States TEKsystems Careers Full time*Description:* About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Advanced IT Support Specialist
1 week ago
Lafayette, Indiana, United States TEKsystems Full timePosition Overview:The IT Service Desk Analyst II serves as a vital resource for corporate IT assistance, addressing inquiries from team members concerning issues with company-provided IT systems and applications. This role necessitates leveraging experience, guidelines, and the knowledge base to effectively respond to inquiries and resolve challenges. The...
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Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, IN, United States TEKsystems Full timeDescription:About the Role:The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
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Field Engineer II
6 days ago
Lafayette, United States Core Group Resources Full timeJob DescriptionJob DescriptionField Engineer II Job SummaryWe are seeking a Field Engineer II to support offshore and marine operations by providing technical expertise, engineering support, and field supervision. This role involves working closely with project teams, vessel crews, and clients to ensure the successful execution of offshore operations,...
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Senior Financial Analyst
1 month ago
Lafayette, United States Wabash Center Full timeDescription Wabash Center comes from humble beginnings. The origin of the organization can be traced to a core group of families with children who had special needs. Today, Wabash Center has grown into a comprehensive service provider for those with disabilities or special needs that is leading the way to supporting individuals in their pursuit of quality...
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Senior Financial Analyst
1 month ago
Lafayette, United States The Ladders Full timeDescription Wabash Center comes from humble beginnings. The origin of the organization can be traced to a core group of families with children who had special needs. Today, Wabash Center has grown into a comprehensive service provider for those with disabilities or special needs that is leading the way to supporting individuals in their pursuit of quality of...
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IT Support Specialist
1 week ago
Lafayette, Indiana, United States Experis Full timePosition Overview:Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support team. This role involves addressing corporate IT inquiries and providing essential user support.Job Title: IT Help Desk Tier 2 AnalystLocation: On-siteKey Responsibilities:Deliver outstanding user support and customer...