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IT Support Specialist
2 months ago
Position Overview: Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support operations. This role is essential in addressing corporate IT inquiries and providing top-notch assistance.
Job Title: IT Help Desk Tier 2 Analyst
Location: On-site in Lafayette, IN
Key Responsibilities:
- Deliver exceptional user support and customer service.
- Demonstrate outstanding interpersonal skills when interacting with both technical and non-technical staff.
- Manage escalations effectively to vendors or internal teams, serving as remote support when needed.
- Oversee, maintain, and support a range of enterprise resources, including laptops, desktops, tablets, mobile devices, and other network-connected equipment.
- Act as a primary support contact and escalation point for Level 1 Analysts regarding technical challenges within an enterprise framework.
Qualifications:
- Minimum of 3 years of experience in a technical support capacity.
- Proven experience in addressing Tier 2/3 technical issues.
- Proficient in administering, maintaining, and supporting enterprise technology resources.
- Knowledge of best practices in user support and customer service.
If this opportunity aligns with your career goals and you wish to explore it further, please express your interest, and a recruiter will reach out to discuss this exciting position.
About ManpowerGroup:
ManpowerGroup (NYSE: MAN) is a premier global workforce solutions provider, dedicated to helping organizations navigate the evolving landscape of work. We specialize in sourcing, assessing, developing, and managing talent to empower our clients to succeed. Each year, we deliver innovative solutions to numerous organizations, connecting them with skilled professionals while also facilitating meaningful employment for millions across diverse industries. Our esteemed brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – have consistently created significant value for both candidates and clients in over 75 countries for more than 70 years. Recognized for our commitment to diversity, we have been honored as a top workplace for Women, Inclusion, Equality, and Disability. In 2022, we were named one of the World's Most Ethical Companies for the 13th consecutive year, affirming our status as the preferred choice for in-demand talent.
ManpowerGroup is dedicated to providing equal employment opportunities in a professional and high-quality work environment. Our policy ensures that all employment actions are taken without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other legally protected status.
