Tier 2 Service Desk Analyst
4 weeks ago
Description: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems effectively. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and correctly, while providing accurate and informative communication. When required, incidents from other analysts will be referred to second-level support. The IT Service Desk Analyst II will serve as a specialist in specific roles as well as assist with overflow tickets and phone calls from the Level 1 support team. Your Responsibilities: • Primary responsibility is user support and customer service. • Exhibit excellent interpersonal skills with both technical and non-technical personnel. • Perform escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors. • Administer, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. • Act as both a primary support point and an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment. • Collaborate with other IT groups to ensure efficient and timely problem-solving. • Resolve unknown errors and document resolution procedures for use in the knowledge base. • Participate in special projects as needed. • Take part in the On-Call rotation with the team. • Perform other duties as assigned. Let’s Talk About Your Qualifications: • Associate degree and/or IT-related Industry Certifications (Preferred Major: Information Technology). • Minimum of 2+ years of experience in a customer service/technical support role is required. • At least 1 year of experience in handling progressively harder Tier 2 issues. • Experience working with multi-tiered ticket handling/resolution systems. • Familiarity with user support and customer service best practices. Top Skills Details: Technical support, Windows 10, Desktop, Active Directory, InTune About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, United States TEKsystems Careers Full time*Description:* About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, United States TEKsystems Careers Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, United States TEKsystems Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
Tier 2 Service Desk Analyst
4 weeks ago
Lafayette, United States TEKsystems Full timeDescription: About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, IN, United States TEKsystems Careers Full time*Description:* About the Role: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
IT Help Desk Tier 2 Analyst
1 month ago
Lafayette, United States Experis Full timeOur client, in the manufacturing industry, is seeking an IT Help Desk Analyst to join their team. You will be part of the support team assisting with corporate IT inquiries. Job Title: IT Help Desk Tier 2 Analyst Location: Lafayette, IN (On-site) What's the Job? Primary responsibility is user support and customer service. Exhibit excellent interpersonal...
-
Tier 2 Service Desk Analyst
2 weeks ago
Lafayette, IN, United States TEKsystems Full timeDescription:About the Role:The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge base to answer inquiries and resolve problems...
-
IT Help Desk Tier 2 Analyst
1 month ago
Lafayette, United States Manpower Group Inc. Full timeOur client, in the manufacturing industry, is seeking an IT Help Desk Analyst to join their team. You will be part of the support team assisting with corporate IT inquiries. Job Title: IT Help Desk Tier 2 Analyst Location: Lafayette, IN (On-site) What’s the Job? Primary responsibility is user support and customer service. Exhibit excellent...
-
IT Support Specialist
2 weeks ago
Lafayette, Indiana, United States Experis Full timePosition Overview:Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support team. This role involves addressing corporate IT inquiries and providing essential user support.Job Title: IT Help Desk Tier 2 AnalystLocation: On-siteKey Responsibilities:Deliver outstanding user support and customer...
-
IT Support Specialist
2 weeks ago
Lafayette, Indiana, United States Experis Full timeAbout the Role:Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support operations. You will play a vital role in addressing corporate IT inquiries and ensuring smooth technical operations.Position Title: IT Help Desk Tier 2 AnalystLocation: On-site in Lafayette, INKey Responsibilities:Deliver...
-
IT Support Specialist
2 weeks ago
Lafayette, Indiana, United States Manpower Group Inc. Full timePosition Overview: Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support operations. This role is essential in addressing corporate IT inquiries and providing top-notch assistance.Job Title: IT Help Desk Tier 2 AnalystLocation: On-site in Lafayette, INKey Responsibilities: Deliver exceptional user...
-
User Support Technician
2 weeks ago
Lafayette, Indiana, United States Manpower Group Inc. Full timeAbout the Role:Our client, a leader in the manufacturing sector, is looking for an IT Help Desk Analyst to enhance their support operations. This position involves providing assistance with corporate IT queries and ensuring smooth technical operations.Position Title: IT Help Desk Tier 2 AnalystLocation: On-site in Lafayette, INKey Responsibilities: Serve as...
-
IT Support Specialist
2 weeks ago
Lafayette, Indiana, United States Experis Full timePosition Overview:Our client, a leader in the manufacturing sector, is in search of an IT Help Desk Analyst to enhance their support operations. This role is pivotal in addressing corporate IT inquiries and ensuring seamless user experiences.Key Responsibilities:Provide exceptional user support and customer service to internal stakeholders.Demonstrate strong...
-
IT Support Analyst II
2 months ago
Lafayette, United States TEKsystems Full timeTEKsystems is hiring for IT Support analyst in Lafayette Indiana Description: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge...
-
IT Support Analyst II
4 weeks ago
Lafayette, United States TEKsystems Full timeTEKsystems is hiring for IT Support analyst in Lafayette Indiana Description: The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. This role requires the Analyst to rely on experience, instructions, and the knowledge...
-
Enterprise Service Desk, Mid
3 weeks ago
Lafayette Square, United States Leidos Full timeDescription re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services,...
-
Evening Shift IT Help Desk Technician
2 weeks ago
Lafayette, United States Stuller Full timeThe role of the SysOps Help Desk Technician is toprovide first line hardware and software support to all corporate users. Responsibility forprocurement of hardware/software items. Essential Duties & Responsibilities: Log all calls, emails, work orders into the work order systemResolve Tier 1 problems over the phone, if necessary escalate call to a PC...
-
Intermediate IT Support Specialist
2 weeks ago
Lafayette, Indiana, United States TEKsystems Full time100% ON-SITEPosition Overview:The IT Service Desk Analyst II serves as a vital resource for corporate IT support inquiries from team members concerning issues related to company-provided IT systems and applications. This role demands the Analyst to utilize their expertise, guidelines, and the knowledge base to address inquiries and resolve issues...
-
IT Help Desk
2 weeks ago
Lafayette, IN, United States TEKsystems Careers Full timeThe IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and...
-
IT Help Desk Specialist
2 weeks ago
Lafayette, United States Agi Industries Full timeJob Type Full-time Description We would be thrilled to have you join the AGI Industries, Inc employee-owned team as Help Desk Specialist in our IT department officed out of Corporate headquarters in Lafayette, LA! This is a full-time position. Meet AGI Industries: AGI Industries is an employee-owned (ESOP) industrial fluid handling distributor, system...
