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Client Support Coordinator

2 months ago

Lafayette, Indiana, United States YWCA Greater Lafayette Full time
Job Overview

YWCA Greater Lafayette is dedicated to a significant nationwide mission, fostering enduring connections with our supporters. Our work is impactful and essential, and our supporters acknowledge the vital role we fulfill within the community. We are in search of a dedicated individual who will nurture existing partnerships and assist in sharing our narrative with those who may not yet be familiar with our mission. Our core values drive our purpose, and we aspire to be the foremost organization for women and their families, empowering them to address their essential needs and thrive in life.

Position Summary

Reporting to the DVIPP Director, the Client Support Coordinator is tasked with overseeing the daily operations of the emergency shelter and Rape Crisis Center. This role includes managing donations, food supplies, volunteers, and shelter advocates. The Client Support Coordinator is responsible for maintaining the 24/7 crisis line schedule and supervising part-time Shelter Advocates as well as the full-time Night Shelter Advocate. Additionally, this position involves generating monthly, quarterly, and annual statistics and reports for the entire program. The Client Support Coordinator will facilitate support groups and provide direct client assistance as necessary. Candidates should possess experience in organizational data management, staff supervision, and knowledge of domestic violence shelter and/or rape crisis center operations.

Key Responsibilities

  • Enhance the capacity of the organization to ensure the continuity of services for survivors of sexual assault and their dependents.
  • Deliver crisis intervention, client intake, and triage as needed within the Rape Crisis Center.
  • Provide technical support for maintaining data and program databases.
  • Train staff on program databases and documentation practices.
  • Coordinate crisis line training for volunteers and staff in collaboration with the Director and Client Services Manager.
  • Maintain comprehensive documentation and records for monthly statistics and program reports for grant purposes.
  • Assess supplies and inventory levels within the Rape Crisis Center.
  • Manage the crisis line and on-call schedules effectively.
  • Ensure operations comply with current Peer Review standards and Rape Crisis Center guidelines.
  • Record, organize, and acknowledge all program donations received at the Rape Crisis Center.
  • Uphold client and program confidentiality at all times.
  • Participate actively in weekly staff meetings.
  • Represent the organization professionally at all required meetings and events.
  • Be available for on-call duties as needed.
  • Perform other related duties as assigned.

Qualifications

  • High school diploma or equivalent experience preferred.
  • Ability to work independently on assigned tasks and manage stressful or crisis situations effectively.
  • Capability to multitask and adapt priorities as necessary.
  • Familiarity with community resources and support organizations is preferred.
  • Proficiency in common computer software such as Word, Outlook, and Excel.
  • Commitment to obtaining 10 Continuing Education Units (CEUs) annually.

Additional Requirements

To fulfill the essential functions of this role, the employee is regularly required, with or without reasonable accommodation, to sit, stand, bend, and reach with sufficient manual dexterity to operate standard office equipment such as computers, copiers, and telephones. A valid driver's license is required. The position may involve lifting up to 40 pounds and requires a normal range of hearing and vision. We strongly encourage applicants from historically marginalized communities to apply.

Note: Acknowledgment of this Position Description does not constitute a contract of employment. This position may be modified at any time for any reason by YWCA Management.