Service Order Manager

1 month ago

Killeen, United States WinnCompanies Full time
WinnCompanies is looking for a Service Order Manager to join our team at Fort Cavazos, TX. In this role, you will be responsible for assisting the Director of Maintenance (DOM) and/or Maintenance Manager in ensuring maintenance standards for service orders and preventive maintenance are achieved and sustained at all communities. You will also oversee the Service Order department.

Responsibilities

Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders. Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution. Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members. Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees. Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders. Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal. Perform quality control checks to ensure time and quality expectations are met. Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff. May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.

Requirements

High school diploma or GED equivalent. 3-5 years of relevant work experience. 1-3 years of supervisory experience in the maintenance field. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Working knowledge of residential maintenance and construction. Experience with computer systems, particularly Microsoft Office applications. Excellent customer service skills. Ability to manage and work with a diverse group of people and personalities. Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.

Preferred Qualifications

Vocational or technical training. Experience with reporting, data analysis, forecasting, and budgeting. Experience with Yardi property management software. Our Benefits: Permanent full-time US employees are eligible to participate in the following benefits:- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit Why WinnCompanies? A job you can be proud of :  WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.  A job that challenges you :  Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.  A job you can learn from :  We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development. A team that cares :  We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

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