Senior Analyst, Customer Logistics- Walmart

1 month ago

Orrville, United States The J.M. Smucker Co. Full time

Your Opportunity as the Senior Analyst, Customer Logistics- Walmart

Partners with Walmart to maximize supply chain process efficiencies while researching and resolving order and shipment discrepancies. Manage a daily process to analyze data to effectively monitor customer metrics through reporting and problem solving. Work with internal and external partners to meet customer needs. Make decisions in the best interest of both Walmart and Smucker. This position requires an individual to be both highly collaborative to handle customer interaction, as well as detail-oriented and analytical to execute against goals.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid, 30% in office expectations

In this role you will:

Analyze Walmart EDI (Electronic Data Interchange) orders of finished goods daily for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both Walmart and Smucker.

Review Walmart orders to resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates.

Review Walmart’s DC inventory levels daily and collaborate with the customer’s buying team to generate purchase orders as needed to fulfill demand and minimize retail lost sales.

Foster a strong partnership with Walmart by adhering to customer driven initiatives, while identifying process improvement opportunities to benefit both companies.

Collaborate with cross-functional parties to successfully execute against key sales initiatives by monitoring order patterns to ensure correct production plan and product deployment across the Smucker distribution network.

Work cross functionally to monitor the performance of third-party freight carriers and warehousing service providers to meet Walmart’s Supply Chain objectives.

Support warehousing and transportation cost reductions by following order lead times, while maintaining customer order cycle time goals to minimize inventory.

Help research and resolve shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution.

Maintain customer Supply Chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met.

Manage a combination of daily responsibilities and special projects to support current business activities and needs.

Other tasks as required

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

Bachelor’s Degree

At least 2 years of related business experience with data analysis and complex problem solving.

Strong understanding of the supply chain process as well as experience using order management software.

Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers.

Strong analytical skills to develop and support action plans for achieving customer goals.

Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)

Strong problem-solving skills needed in managing complex business situations.

Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs.

Ability to display indirect leadership across other functional areas to accomplish customer goals.

Proficient computer skills, and ability to learn new systems quickly.

Additional skills and experience that we think would make someone successful in this role:

Business or Supply Chain focused degree

Experience in the CPG (Consumer Packaged Goods) industry

Career interest in the Supply Chain field.

Data visualization tool experience a plus (i.e. Spotfire, Tableau)

Learn more about working at Smucker:

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