Senior Analyst, Sales Process

2 weeks ago


Orrville, United States The J. M. Smucker Company Full time

Your Opportunity as the Senior Analyst, Sales Process & SupportYou will serve as a key support resource for the entire brand portfolio for your Sales teams. Responsible for master data integrity and system maintenance. Support and interact with other team members, Customer Category Business teams and other departments to accomplish key tasks and identify areas of improvement. Act as initial point of contact and subject matter expert for Trade Funds System (CAS), Reporting System (Spotfire) and Master Data questions. Work under general direction and coaching from manager regarding overall objectives and priorities. Location: Orrville, OH (Close proximity to Cleveland/Akron)Work Arrangements: Hybrid ~30% in office expectation In this role you will: Sales Process & Support Support and act as key contact for multiple Sales teams supporting all Strategic Business Areas (SBA's)Participate in conversations with Sales Organization to understand CAS needs and requirementsCollaborate with internal groups on Sales planning best practices, offering insights and recommendationsListen and identify areas of improvement in our business process or system, gather requirements, document requirements and optimal solutions via Functional Design DocumentationProvide forward thinking mentality, specifically regarding Sales impact to CAS changes or system functionalitiesSummarize complex technical issues for users in a clear and concise mannerDraft and maintain Standard Operating Procedures to streamline system planning and execution activitiesWork with minimal supervision to lead and deliver medium scale project work, including cross-functional improvement initiativesServe as Trade Fund reporting subject matter expert; support business users on functionality and provide insight on best reports to meet needSupport internal partners in developing consistent, repeatable processes and implementing improvementsCollaborate with users to troubleshoot system issues, analyze Sales impact and work closely with IS on resolution as neededPerform user acceptance testing (UAT) with daily troubleshooting on cross-functional projectsSupport Annual Restatement Process Lead the collection and analysis of requests from key stakeholdersFacilitate collaboration with cross-functional team participants to review requestsContinuously improve existing process by offering and implementing improvementsWork with cross-functional business stakeholders in delivering key activities, particularly at Year EndRun Model Assist in diagnosis & resolution of user issues through re-creation in test environments and issue researchMonitor & resolve data integration failures. Engage IS partners where necessaryLead efforts in resolving critical business process issuesThe Right Place for YouWe are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.What we are looking for: Minimum Requirements:Bachelor's Degree3+ years of progressive business experienceIntermediate or advanced experience with Microsoft Excel (i.e. pivot tables, slicers, v-lookups, macros)Experience utilizing business intelligence tools (from a reporting standpoint)Analytical and Forward ThinkingCustomer Service OrientationEffective communication skillsLeadership skillsAdditional skills and experience that we think would make someone successful in this role: Consumer Packaged Goods industry experience is preferredLearn more about working at Smucker: Our Total Rewards Benefits ProgramOur Thriving Together Philosophy Supporting All Impacted by Our BusinessOur Continued Progress on Inclusion, Diversity and EquityFollow us on LinkedIn®



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