Senior Sales Process Analyst
2 weeks ago
In this pivotal position, you will act as a crucial support resource for the comprehensive brand portfolio, working closely with Sales teams. Your responsibilities will include ensuring the integrity of master data and maintaining system functionality. You will collaborate with various team members, Customer Category Business teams, and other departments to achieve essential objectives and pinpoint areas for enhancement. As the primary point of contact and subject matter expert for the Trade Funds System (CAS), Reporting System (Spotfire), and Master Data inquiries, you will operate under the general guidance and mentorship of your manager regarding overarching goals and priorities.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid ~30% in office expectation
Key Responsibilities:
Sales Process & Support
- Serve as the main contact for multiple Sales teams across all Strategic Business Areas (SBA's)
- Engage in discussions with the Sales Organization to comprehend CAS requirements and needs
- Collaborate with internal teams on best practices for Sales planning, providing insights and recommendations
- Identify and document areas for improvement in business processes or systems, gathering requirements and proposing optimal solutions through Functional Design Documentation
- Maintain a forward-thinking approach, particularly regarding the Sales impact of CAS modifications or system functionalities
- Clearly summarize complex technical issues for users in an understandable manner
- Create and update Standard Operating Procedures to enhance system planning and execution activities
- Independently lead and deliver medium-scale project work, including cross-functional improvement initiatives
- Act as the subject matter expert for Trade Fund reporting; assist business users with functionality and recommend the best reports to fulfill their needs
- Support internal partners in establishing consistent, repeatable processes and implementing enhancements
- Work collaboratively with users to troubleshoot system issues, analyze Sales impacts, and coordinate with IS for resolutions as necessary
- Conduct user acceptance testing (UAT) while troubleshooting daily on cross-functional projects
- Lead the collection and analysis of requests from key stakeholders
- Facilitate collaboration with cross-functional team members to review requests
- Continuously enhance existing processes by proposing and implementing improvements
- Collaborate with cross-functional business stakeholders to deliver key activities, especially at Year End
- Assist in diagnosing and resolving user issues through re-creation in test environments and issue research
- Monitor and resolve data integration failures, engaging IS partners as necessary
- Lead initiatives to resolve critical business process challenges
We are committed to boldness, kindness, and doing what is right. We strive for success and believe in a strong community that flourishes together. Our culture is founded on our Basic Beliefs, and we are dedicated to supporting every employee by addressing their physical, emotional, and financial needs.
Qualifications:
Minimum Requirements:
- Bachelor's Degree
- 3+ years of progressive business experience
- Intermediate or advanced proficiency in Microsoft Excel (e.g., pivot tables, slicers, v-lookups, macros)
- Experience with business intelligence tools from a reporting perspective
- Strong analytical and forward-thinking skills
- Customer service orientation
- Effective communication abilities
- Leadership capabilities
- Experience in the Consumer Packaged Goods industry is preferred
- Our Total Rewards Benefits Program
- Our Thriving Together Philosophy Supporting All Impacted by Our Business
- Our Continued Progress on Inclusion, Diversity, and Equity
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