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Senior Sales Process Analyst

2 months ago

Orrville, Ohio, United States The J. M. Smucker Company Full time
Your Role as the Senior Sales Process Analyst

In this pivotal position, you will act as a vital support resource for the comprehensive brand portfolio within the Sales teams. Your responsibilities will include ensuring the integrity of master data and maintaining system functionality. You will collaborate and engage with team members, Customer Category Business teams, and various departments to achieve essential objectives and pinpoint areas for enhancement. You will serve as the primary contact and subject matter expert for the Trade Funds System (CAS), Reporting System (Spotfire), and Master Data inquiries. Your work will be guided by general direction and mentorship from your manager regarding overarching goals and priorities.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~30% in office expectation

Key Responsibilities:

Sales Process & Support
  • Act as a primary contact for multiple Sales teams across all Strategic Business Areas (SBA's).
  • Engage in discussions with the Sales Organization to comprehend CAS requirements and needs.
  • Collaborate with internal teams on best practices for Sales planning, providing insights and recommendations.
  • Identify opportunities for improvement in business processes or systems, gather and document requirements, and propose optimal solutions through Functional Design Documentation.
  • Maintain a forward-thinking approach, particularly regarding the Sales impact of CAS modifications or system functionalities.
  • Simplify complex technical issues for users in a clear and concise manner.
  • Create and update Standard Operating Procedures to enhance system planning and execution activities.
  • Independently lead and deliver medium-scale project work, including cross-functional improvement initiatives.
  • Serve as the subject matter expert for Trade Fund reporting; assist business users with functionality and recommend the best reports to meet their needs.
  • Support internal partners in establishing consistent, repeatable processes and implementing enhancements.
  • Work with users to troubleshoot system issues, analyze Sales impacts, and collaborate closely with IS for resolution as needed.
  • Conduct user acceptance testing (UAT) and daily troubleshooting on cross-functional projects.
Support Annual Restatement Process
  • Lead the collection and analysis of requests from key stakeholders.
  • Facilitate collaboration with cross-functional team members to review requests.
  • Continuously enhance existing processes by proposing and implementing improvements.
  • Collaborate with cross-functional business stakeholders to deliver key activities, especially at Year End.
Run Model
  • Assist in diagnosing and resolving user issues through re-creation in test environments and issue research.
  • Monitor and resolve data integration failures, engaging IS partners when necessary.
  • Lead initiatives to resolve critical business process challenges.
The Right Fit for You

We are committed to being bold, kind, and striving to do what is right. We believe in fostering a strong community that thrives together. Our culture is grounded in our Basic Beliefs, and we are dedicated to supporting every employee by addressing their physical, emotional, and financial needs.

What We Seek:

Minimum Qualifications:
  • Bachelor's Degree.
  • 3+ years of progressive business experience.
  • Intermediate to advanced proficiency in Microsoft Excel (e.g., pivot tables, slicers, v-lookups, macros).
  • Experience with business intelligence tools from a reporting perspective.
  • Strong analytical and forward-thinking skills.
  • Customer service orientation.
  • Effective communication abilities.
  • Leadership capabilities.
Additional skills and experience that would contribute to success in this role:
  • Experience in the Consumer Packaged Goods industry is preferred.
Learn more about working at Smucker:
  • Our Total Rewards Benefits Program.
  • Our Thriving Together Philosophy Supporting All Impacted by Our Business.
  • Our Continued Progress on Inclusion, Diversity, and Equity.
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