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Studio Sales Manager

4 months ago

Baton Rouge, United States Orangetheory Fitness Full time
Benefits: Commission Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Community. Passion. Fun. Leadership. As a Sales Studio Manager, you will be responsible for providing leadership and daily direction to the
sales and group personal training teams. This critical position must have a solid understanding
of sales and operational excellence. As the lead for the sales function, the SM must execute a
lead generation / marketing strategies plan to increase fitness program sales as well as
promote the health and wellness benefits that are associated with a healthy lifestyle. This
leader must pose a high caliber approach to coaching and staff development with a positive
attitude.

JOB DUTIES INCLUDE
 • Model all studio activities / sales process through self-involvement (leading by example)
• Responsible for conducting 30-60-90 day and annual OTF staff performance reviews
• Lead and coordinate initial and ongoing sales drivers (promotions, events, outreach)
• Responsible for overseeing the entire sales process and systems
• Manage, monitor, develop and evaluate the performance of all OTF-related managers
and staff
• Monitor the hiring, training, and scheduling of all OTF sales staff
• Develop a high energy culture through contests and incentive based motivation while being promotionally-oriented
• Properly empower, monitor and evaluate specifically assigned responsibilities (daily
production) of sales team and fitness team
• Manage disciplinary actions involving all OTF studio employees in a timely manner
• Responsible for monitoring revenue, ordering, inventory, cost controls and facilities
maintenance with direct communication with Administrative Assistant
• Responsible for auditing staff time clocks on a weekly basis and responsible for the
submission of studio payroll every other week in a timely manner, with compliance and
integrity
• Responsible for planning and hosting monthly staff meetings with sales and fitness team to review and report monthly sales objectives, goals, events, and marketing campaigns
• Responsible for attending weekly meetings with Regional Manager and/or Owner to report on weekly activities and progress
• Build and maintain OTF class size through scheduling optimization in collaboration with Head Coach
• Ensures that all front desk systems are followed such as proper Member Check-In,
Telephone Inquiries (general and sales related), Intro booking, delinquent account
procedures, customer care calls, change requests and document scanning
• Plan and promote special events for the studio on a monthly basis, using OTF tools for
effective outreach and community involvement

OPERATIONAL DUTIES
 • Responsible for meeting performance metrics (KPI’s) month over month
• Compliance and adherence to OTF Business Policies for daily studio operations
• Properly managing and exceeding all OTF sales and operational budgets
• Ensure OTF branding through consistency and continuity in all actions and uniform
adherence
• Enforce OTF corporate policies, business practices, systems and processes
• Provide and maintain the highest level of customer service
• Provide effective decision making regarding customer service issues
• Responsible for ensuring that the facility is clean, maintained and operationally sound.

JOB QUALIFICATIONS:
 • Proven sales leadership is required
• Must possess excellent leadership and management skills to create a positive, successful
environment for staff and members
• Min 2-3 years of previous sales experience highly recommended
• Previous management experience in the health & fitness industry strongly recommended
• Strong work ethic, integrity, and professional demeanor
• Must possess excellent leadership and management skills to create a positive, successful
environment for staff and clients
• Excellent verbal and written communication skills required
• Ability to multi-task managing clients and staff concerns
• Strong computer skills required with knowledge of MS office programs (Excel, Word)
• Bachelor's degree in business or health related field preferred
• Ability to work and function in a team environment
• Health & Fitness minded people with a passion for fitness strongly preferred

Job Type: Full time, on site
Benefits: Health Benefits (Vision, Dental and Full Medical), Paid Time-off, Free Premier Membership
What you need to know: You'll be joining a growing franchise who is invested in your growth and professional development. Compensation: - per year