CAT Variable Resource Supervisor

1 month ago

Dallas, United States CHUBB Full time

Position Description: 

Oversee CAT and Contingency Support of internal and external variable resources with emphasis on IA management. Includes field and desk work of personal and commercial claims. Administer training, develop technical claim capabilities of others. Manage claim inventories, metrics, customer service and outcomes.

Key Responsibilities:

Resource Development- Provide technical training and oversite of Independent Adjusters and Internal Variable CAT and Contingency support (including Team Leads from IA firms).  Best Practices/Customer Service- Ensure Best Practice, Compliance and Customer Service results are met through appropriate coaching and development of Chubb standards. Learning and Development- Identify skill/knowledge gaps of individuals and format appropriate training plans. Claims Technical- Assist with technical items such as coverage questions, damage assessment and reviewing/approving denial letters.  CAT Response and Logistics- Works closely with CAT and Property leaders to coordinate CAT response of variable and/or deployed resources.  Technology- Provide technical training on systems and estimate platforms. Onboarding and Offboarding of resources relative to IT and inventory management. In times where we are not in major CAT events – assist the broader Property Teams with onboarding processes related to IT and other equipment (tasks formerly completed by onboarding delegates). In non-peak CAT times coordinate with CAT Leader, NDU/Field Property Leaders and CTO team on coordinated training opportunities to the broader organization. A technically prepared team is a must for CAT response and this role will assist with delivering training. Ensure that our IA’s and Variable Resources are operating in close coordination with Field Property/CAT/NDU teams as needed to include load balancing of work, utilization of internal tools (Smart Assign, Tymetrix, Xact, etc. where applicable).  Ensure performance management / quality of work measures are in place on key metrics (cycle time, survey, closing ratio, file activity, etc) for IA’s serving on CB’s response team. If poor performers are identified – act swiftly to offboard the resource so as to not jeopardize our response/CB brand.

Qualifications: 

Proficient in property discipline claim handling, including strong technical expertise and knowledge of Best Practices, Coverage and Evaluation. Able to coach and develop others and provide SMART feedback. Highly organized with the ability to manage competing priorities, utilize technology and manage workflows.  Excellent written and verbal communication skills with the ability to draft employee development plans/feedback. Adaptable, flexible and team/relationship oriented. This role, like others within the Property Discipline, will need to scale to meet claim volume/resources needed during large CAT events (or multiple concurrent events).

Special Requirements:

Preferred location open.  Business Travel up to 20% (depending on location and CAT activity). Extended/Weekend hours during significant events, peak times or reporting cycles.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law. 

The pay range for the role is $80,500 to $137,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. 

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