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Variable Resource Supervisor

2 months ago

Dallas, Texas, United States CHUBB Full time
Job Summary

This role is responsible for overseeing the CAT and Contingency Support of internal and external variable resources, with a focus on IA management. The successful candidate will have strong technical expertise and knowledge of Best Practices, Coverage, and Evaluation.

Key Responsibilities
  • Resource Development: Provide technical training and oversight of Independent Adjusters and Internal Variable CAT and Contingency support, including Team Leads from IA firms.
  • Best Practices/Customer Service: Ensure Best Practice, Compliance, and Customer Service results are met through appropriate coaching and development of Chubb standards.
  • Learning and Development: Identify skill/knowledge gaps of individuals and format appropriate training plans.
  • Claims Technical: Assist with technical items such as coverage questions, damage assessment, and reviewing/approving denial letters.
  • CAT Response and Logistics: Work closely with CAT and Property leaders to coordinate CAT response of variable and/or deployed resources.
  • Technology: Provide technical training on systems and estimate platforms.
  • Onboarding and Offboarding: Onboard and offboard resources relative to IT and inventory management, and assist the broader Property Teams with onboarding processes related to IT and other equipment.
  • Training and Development: Coordinate with CAT Leader, NDU/Field Property Leaders, and CTO team on coordinated training opportunities to the broader organization.
  • Performance Management: Ensure performance management/quality of work measures are in place on key metrics for IA's serving on CB's response team.
Qualifications
  • Proficient in property discipline claim handling, including strong technical expertise and knowledge of Best Practices, Coverage, and Evaluation.
  • Able to coach and develop others and provide SMART feedback.
  • Highly organized with the ability to manage competing priorities, utilize technology, and manage workflows.
  • Excellent written and verbal communication skills with the ability to draft employee development plans/feedback.
  • Adaptable, flexible, and team/relationship-oriented.
Special Requirements
  • Preferred location open.
  • Business Travel up to 20% (depending on location and CAT activity).
  • Extended/Weekend hours during significant events, peak times, or reporting cycles.