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Operations Manager

2 months ago

Malvern, United States Nudy's Cafes Full time
Job DescriptionJob Description
Nudy's Cafes is a multi-location restaurant company that has been family owned & operated since opening our first location in 1979. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in 14 locations across Chester, Montgomery, and Delaware Counties with our newest location in Havertown, Pa. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for full-time Operations Managers to lead and manage locations. In this role, you will be responsible for delivering a high-quality detailed customer experience. In addition, you will directly manage and motivate a staff to provide the Nudy's Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team

Duties within this position include the following:
  • Coordinate daily restaurant operations.
  • Understand and deliver on the Customer Journey
  • Deliver superior service & maximize customer satisfaction.
  • Respond swiftly & accurately to customer concerns.
  • Regularly review product quality
  • Organize and supervise shifts (7 Shifts system experience preferred)
  • Continuously manage, coach and train employees and peers with a passion for service in mind
  • Ensure that Nudy's brand is represented consistently.
  • Train new & current employees on proper customer service practices & side work schedules.
  • Accountability for taking initiative, being people focused and result oriented.

Requirements:

  • The ideal candidate will have a minimum of 1 years restaurant management & operations experience. A degree in Business Administration, or Hospitality management is preferred.
  • Proven ability to lead, motivate, and coach teams.
  • Preferably have extensive food knowledge, with the ability to successfully answer customer questions.
  • ServSafe Certified or ability to obtain certification within 30 days of employment.
  • Consistent Line Check submissions
  • Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
  • Open Availability (Any day of the week between 6:30am and 4:30pm)
  • Access to a vehicle during working hours

Physical Requirements:

  • Ability to traverse all parts of the restaurant quickly.
  • Prolonged periods standing and walking.
  • Ability to lift, stoop, bend, or twist and repeat the same movements.
  • Use their hands to handle, control, or feel objects, tools, or controls.
  • Must be able to lift 25 pounds at times.

Benefits:

  • Industry leading work life balance
  • Growth Opportunities
  • Company Subsidized Medical Benefits
  • Dental Benefits
  • Paid Vacation
  • Sick Days
  • Bereavement Leave
  • Day Shift Only
  • Shift Meal
  • Annual Bonus potential up to $10,000.

Join us to deliver the Nudy's Promise that our community has been enjoying for decades

Nudy's Cafe Promise:

I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We are dedicated to providing a handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979.
This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise - Ray Nudy