IT Support Operations Manager

2 weeks ago


Malvern, Arkansas, United States Saint-Gobain North America Full time

IT Support Operations Manager

The primary responsibility of an IT Support Operations Manager is to manage the daily functions of the IT assistance center at the corporate technology hub. This role encompasses delivering technical support and insights regarding the latest technological advancements to staff members.

Key Responsibilities:

  • Conduct user interventions
  • Execute onsite evaluations, diagnostics, and resolutions for intricate desktop issues
  • Maintain configuration items within the support management system
  • Track and report on IT assistance center performance metrics
  • Formulate and enforce policies and best practices
  • Identify service trends and suggest enhancements
  • Stay informed on emerging IT trends and technologies
  • Champion IT innovations presented at the technology hub

Security and Standards:

  • Remain updated on security modifications
  • Support the enforcement of IT security protocols

Client Relations:

  • Ensure client requirements are fulfilled
  • Assess client satisfaction levels
  • Address service-related issues and grievances
  • Foster trust and rapport with clients

Qualifications:

  • Bachelor's degree or equivalent experience
  • 5+ years of experience in PC/IT management
  • Exceptional customer service abilities
  • Strong analytical and problem-solving capabilities
  • Effective written and verbal communication skills

Benefits:

  • Comprehensive healthcare options
  • Work-life balance initiatives
  • Financial security programs
  • Tuition reimbursement opportunities
  • Pet insurance plans
  • Employee recognition initiatives
  • Discount marketplace access
  • Healthy lifestyle rewards

Become a part of the Saint-Gobain team, an organization that prioritizes Trust, Empowerment, and Collaboration. Our products play a crucial role in fostering a more beautiful, safer, and sustainable living environment. Saint-Gobain is committed to being an equal opportunity employer that champions diversity, inclusion, and the recruitment of veterans.



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