Food Service Operations Manager

2 weeks ago


Malvern, Pennsylvania, United States Baskin Robbins Full time

Join Our Team at Baskin Robbins

You are applying for a position with a franchisee of Baskin Robbins, not Baskin Robbins, Inc., or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Utilizing Your Leadership Expertise, You Will:

- Oversee and develop strategies to achieve the store's financial and customer service objectives while addressing operational challenges.

- Mentor and empower Assistant Managers and Shift Leaders to excel as team leaders.

- Act as a resource for store operations, staffing, company policies and procedures, and resolving key customer issues.

Key Responsibilities Include (partial list):

- Perform all duties of restaurant team members as needed.

- Ensure that the store adheres to operational and food safety standards.

- Provide exceptional hospitality and customer service, along with effective problem resolution.

- Ensure the restaurant accurately executes new products and processes during promotional periods.

- Deliver consistent execution of systems and processes to maintain quality.

- Maintain a safe, secure, sanitary, and inviting environment.

- Recruit, hire, onboard, and develop team members.

- Train, motivate, develop, coach, and reward a high-performing team.

- Monitor, appraise, and review restaurant employee performance.

We'd Love to Hear from Candidates Who Have:

- Experience in the food service industry or related sectors, particularly in quick service and drive-thru environments.

- Excellent communication skills with the ability to connect with and inspire team members.

- Prior experience in leading a team, including training and coaching responsibilities.

- Strong organizational, interpersonal, and problem-solving abilities.

- A willingness to learn and adapt in a fast-paced environment.

- A collaborative spirit, a positive attitude, a desire to learn, and a commitment to integrity.


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