Technical System Analyst, Level 2-3

2 months ago

Chandler, United States TurbineAero Full time
Apply Job Type Full-time Description

The Technical Systems Analyst will provide Tier 2 level technical support in the Fresh Works ticketing systems for all internal and external customers. This individual will assist in triaging the tickets (incidents, service requests and projects) with other Technical Systems Analysts and Information Technology Director.

This individual will have Advanced report building skills with a proficiency in SQL programming, Crystal Reports, SSRS and Global Software. This individual will be responding to the ticketing system (incidents, service requests and projects) in a timely manner based upon defined SLA metrics. The duties will include installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral Providing software engineering support on both next generation technologies and proven platforms Participating in software development of internal projects across all phases of the design lifecycle from concept development to implementation and support test activities for existing applications Working cohesively on a multi-functional team with a wide diversity of technologies

Skills and Abilities

Strong Problem-solving skills are vital Passion for debugging and problem investigation Develop and update product documentation Employ technical expertise in helping team members overcome technical problems Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Excellent analytical and problem-solving skills Excellent time management skills and ability to multitask among projects Presentation, communication, analytical skills Project management Skills

Environment

This position operates in a professional office/manufacturing environment. This is an on-site position (not hybrid or remote) This role supports multiple locations: specifically – TAR, TET, TEC locations. This position routinely uses standard office equipment such as computers, phones, cell phones, photocopiers. Sitting, light lifting of computer and periphery devices (50 lbs.) Regularly required to speak and hear requests via cell phone/TEAMS Frequently required to stand, walk, use hands, fingers, handle and feel parts or boxes, reach with hands and arms Requirements

Required Education and Experience:

Experience in aerospace industry or related field Completed a bachelor’s degree in computer science/computer engineering/CIS/MIS or a related field. Minimum of 5-7 years experience with SyteLine ERP systems or ERP systems development, or the equivalent combination of education and experience. Requires excellent communication, analytical, facilitation and negotiation skills, data process modeling, knowledge of competition, industry happenings and knowledge of how the company is positioning itself is a plus. Strong technical knowledge of PCs, laptops, printers and peripheral hardware devices This individual will have advanced experience with Windows server, Active Directory, AV software and Helpdesk Software. Strong working knowledge of Windows, MS Office. MS-DOS, ERP Applications, communications software, virus protection and diagnostic software. This individual will have advanced report building skills with proficiency in SQL programming, Crystal Reports, SSRS and Global Software. Office 365 administration Preferred Education and Experience: Cyber Security Experience a plus ITIL experience a plus

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