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Level 3 Technician
2 months ago
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.
Duties and Responsibilities:
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Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
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Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
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Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
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Responsible for communication with customers, client technicians, and software / hardware specialists
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Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
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Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
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Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
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Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
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Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
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Provide server install support
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Mount servers into the rack in Datacenter
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Connect network cables
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Set up iLO based on document provided
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Perform patching of servers and clients
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Provide Network Physical Touch support
Skills and Qualifications:
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Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
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Minimum 3 to 5+ years of technical experience desired
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Technical certifications are a plus but not required
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Windows imaging knowledge
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Intermediate Windows OS troubleshooting knowledge
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Must be able to lift up to 35 lbs. solo
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May be required to walk / sit / stand / crawl / kneel for extended periods
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Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
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Ability to climb ladders and work from heights
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Must be able to work independently as well as in teams of 3 to 4 and be flexible
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Cleanroom experience is a plus
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Must have excellent customer service skills and excellent written / verbal communication skills
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Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
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Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
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Ability to multi-task and prioritize between multiple factory issues
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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