Level 3 Technician

1 month ago

Chandler, United States eXcell Full time

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
 
Our client is currently seeking a Level 3 Technician to join their team onsite in Chandler, AZ. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities:

  • Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests

  • Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components

  • Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers

  • Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration

 
Skills and Qualifications:

  • Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

  • Minimum 3+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)

  • Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required

  • Minimum 3+ years of combined experience working in data centers, labs, or server room environments required

  • Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)

  • Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems

  • Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents

  • Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials

  • Structured Network Cabling experience

    • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45

    • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC

  • WIFI hardware experience

    • Wireless LAN Controllers

    • Wireless Access Points

  • Networking experience

    • IP Addressing, Layer 2 VLAN etc

  • Experienced in Ethernet Switching hardware

    • Chassis, Supervisor, Line Cards, Power Supplies etc

    • Transceiver Types – SX, LX, SR, LR etc

  • Cable Troubleshooting Knowledge / Experience

    • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing

    • Fluke Aircheck: Wireless Testing 

 
 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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