Current jobs related to Field Solutions Manager - Grand Rapids - MSC Industrial Supply

  • Retail Merchandising Team Lead

    3 weeks ago

    Grand Rapids, Michigan, United States Field Force Merchandising Full time

    Job DescriptionField Force Merchandising is seeking a highly skilled Retail Merchandising Team Lead to oversee retail store remodels and merchandising projects throughout the Eastern US.About the Role:Supervise and manage teams of merchandising professionals during retail store remodels and resets.Ensure timely completion of projects while maintaining...

  • Field Service Technician

    4 weeks ago

    Grand Rapids, Michigan, United States Richardson Business Solutions Full time

    Field Service Technician Job OverviewRichardson Business Solutions is on the lookout for a dedicated field service technician to join our team in a full-time capacity. Founded in 1929, our company excels in providing advanced printing solutions, including identification printing systems, laser printing technologies, and automated mailing systems. This...

  • Field Sales Specialist for HVAC Solutions

    4 weeks ago

    Grand Rapids, Michigan, United States Process Engineering & Equip Full time

    Job OverviewWe are seeking a dedicated Field Sales Specialist for our comprehensive range of HVAC solutions, including boilers, chillers, air distribution systems, pumps, and other related equipment. This role offers a commission-based compensation structure with significant earning potential for the right candidate. A solid understanding of boiler systems...

  • Cloud Azure Solutions Architect

    2 weeks ago

    Grand Rapids, Michigan, United States Visionary Innovative Technology Solutions LLC Full time

    Job DescriptionJob Title: Cloud Azure ArchitectJob Type: Full-timeCompany: Visionary Innovative Technology Solutions LLCAbout Us: We are a leading provider of innovative technology solutions, dedicated to delivering cutting-edge cloud-based services to our clients.Job Summary: We are seeking an experienced Cloud Azure Architect to join our team. As a Cloud...

  • IT Solutions Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: IT Business AnalystLocation: RemoteSalary: $75,000 - $85,000NO C2CJob SummaryAs an IT Business Analyst, you will play a pivotal role in bridging the gap between organizational requirements and technological solutions, facilitating the creation of innovative IT systems and ensuring the delivery of superior software products. Your collaborative...

  • Field Service Technician

    4 months ago

    Grand Rapids, United States Michigan Air Solutions Full time

    Job DescriptionJob DescriptionAbout UsMichigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined the ELGi Equipments Ltd. family of companies in 2019 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion...

  • IT Solutions Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: IT Business AnalystLocation: RemoteSalary: $75,000 - $85,000NO C2CJob OverviewAs an IT Business Analyst, you will play a pivotal role in bridging the gap between organizational needs and technological solutions, facilitating the creation of cutting-edge software and ensuring the delivery of superior IT services. Your collaboration with development...

  • IT Solutions Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: IT Business AnalystLocation: RemoteSalary: $75,000 - $85,000NO C2CJob OverviewAs an IT Business Analyst, you will act as a vital intermediary between organizational requirements and technological solutions, facilitating the creation of innovative IT applications and ensuring the provision of high-quality software products. Your role will involve...

  • IT Solutions Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: IT Business AnalystLocation: RemoteSalary: $75,000 - $85,000NO C2CJob OverviewAs an IT Business Analyst, you will play a pivotal role in bridging the gap between business requirements and IT solutions, spearheading the creation of cutting-edge technology initiatives and ensuring the delivery of superior software products. Your collaborative...

  • Technology Solutions Consultant

    3 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job SummaryAs a Business Analyst, you will serve as a critical link between business needs and IT solutions, driving the development of innovative technology solutions and ensuring the delivery of high-quality software.You will work collaboratively with development teams, vendors, and internal stakeholders to resolve issues, implement improvements, and...

  • Business Solutions Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States A-Line Staffing Solutions Full time

    Job OverviewPosition: Business Solutions AnalystLocation: RemoteCompensation: $75,000 - $85,000Position SummaryAs a Business Solutions Analyst, you will play a pivotal role in bridging the gap between organizational needs and technological solutions. Your expertise will drive the creation of innovative IT solutions while ensuring the delivery of high-quality...

  • Fire Protection Field Analyst/PPC Field Representative IV

    2 weeks ago

    Grand Rapids, Michigan, United States Underwriting Solutions Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Fire Protection Field Analyst/PPC Field Representative IV to join our team at Underwriting Solutions. As a key member of our team, you will be responsible for conducting comprehensive studies of fire protection systems and procedures in the Grand Rapids, MI area.Key ResponsibilitiesConsult...

  • Field IT Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Position: IT Field TechnicianLocation: Grand Rapids, MI (Hybrid) Job Type: Full-time | PermanentSalary: $50,000-$55,000About Creative Financial Staffing:A prominent provider of IT solutions in Grand Rapids, MI is looking for a dedicated IT Field Technician to enhance their expanding team of IT experts. Here are several compelling reasons to consider this...

  • Azure Cloud Solutions Architect

    4 weeks ago

    Grand Rapids, Michigan, United States Visionary Innovative Technology Solutions LLC Full time

    Position: Azure Cloud Solutions ArchitectCompany: Visionary Innovative Technology Solutions LLCJob Overview:The Azure Cloud Solutions Architect will play a pivotal role in designing and implementing cloud-based solutions tailored to meet business needs. This position requires a deep understanding of Azure services and a strategic approach to cloud...

  • Field IT Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Position: IT Field TechnicianLocation: Grand Rapids, MI (Hybrid) Job Type: Full-time | PermanentSalary: $50,000-$55,000About Creative Financial Staffing:A prominent provider of IT solutions in Grand Rapids, MI is in search of a dedicated IT Field Technician to enhance their expanding team of IT specialists. Here are several compelling reasons to consider...

  • Fire Protection Field Analyst/PPC Field Representative IV

    2 weeks ago

    Grand Rapids, Michigan, United States Underwriting Solutions Full time

    About the RoleWe are seeking a highly skilled Fire Protection Field Analyst/PPC Field Representative IV to join our team at Underwriting Solutions. As a key member of our team, you will be responsible for conducting comprehensive studies of fire protection systems and procedures in the Grand Rapids, MI area.Key ResponsibilitiesConsult with clients to...

  • Field IT Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Position: IT Field Service TechnicianABOUT THE COMPANY:Creative Financial Staffing is a prominent provider of IT solutions, seeking a dedicated IT Field Service Technician to enhance their team of skilled IT professionals. Here are several compelling reasons to consider this opportunity:Flexible work arrangements including partial remote, field, and onsite...

  • Field IT Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Position: IT Field Service TechnicianABOUT THE COMPANY:Creative Financial Staffing is a prominent provider of IT solutions in the region, seeking a dedicated IT Field Service Technician to enhance their expanding team of IT experts. Here are several compelling reasons to consider this opportunity:Flexible work arrangement with a blend of remote, field, and...

  • Field IT Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Position: IT Field TechnicianLocation: Grand Rapids, MI (Hybrid) Job Type: Full-time | PermanentSalary: $50,000-$55,000About Creative Financial Staffing:A prominent provider of IT services in Grand Rapids, MI is looking for a dedicated IT Field Technician to enhance their expanding team of IT specialists. Here are several compelling reasons to consider this...

  • Transformation Solutions Architect

    3 weeks ago

    Grand Rapids, Michigan, United States Acrisure LLC Full time

    About the RoleAcrisure LLC is seeking a highly skilled Transformation Solutions Architect to join our team. As a key member of our Transformation Office, you will play a critical role in partnering with business verticals and the overall enterprise to drive process improvement and scalable solutions.Key ResponsibilitiesGuide multiple geographies, platforms,...

Field Solutions Manager

3 months ago

Grand Rapids, United States MSC Industrial Supply Full time

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID :15855

Employment Type :Full Time

Job Category :Customer Solutions

Work Location :Grand Rapids, MI

State or Province :Michigan (US-MI)

Potential Work Location :United States : Michigan : Grand Rapids

BRIEF POSITION SUMMARY:

Under the direction of the Field Solutions Manager, supervises the VMIS team to ensure customer satisfaction, associate development, and the achievement of goals.

DUTIES and RESPONSIBILITIES:

Executes on MSC solutions strategy and go to market plan with field solutions team. 

  • Represents MSC at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations. 
  • Develops team’s proficiency in: 
  • Implementations  
  • Break Fix (onsite service) 
  • Post Install Support  
  • Supply Chain Optimization 
  • Cancellation support 
  • Evaluates operational performance metrics to ensure the Service team is achieving results; coaches’ teams to maintain results. 
  • Drives MSC Culture in their local geography and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission and overall Associate engagement. 
  • Responsible for evaluating and adjusting capacity within their geography in order to align with business needs and provide Best in Class customer experience.   
  • Works with Routing Administration team to plan and coordinate the appropriate optimum customer service schedule. 
  • Drive 100% compliance of safety protocols and expectations. 
  • Ensures proper records are documented and maintain by auditing that associate’s time keeping and expense reporting are in adherence to company’s policies.   
  • In partnership with Human Resources, holds associates accountable to meet or surpass performance expectations.   
  1. Provides training reinforcement and support as needed to position associates for success.   
  2. Documents consistent under performance below job expectations on a regular basis and changes in behavior needed to drive associate success.   
  3. Takes corrective action up and including termination for associates consistently performing below expectations.   
  • Maintains a thorough knowledge of all MSC solutions which include but may not be limited to bar coded solutions such as CMI and VMI, Vending, Crib Software, etc. 
  • Performs all duties inherent in the role of MSC Manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates. 
  • Responsible in managing expenses to ensure adherence to monthly budget parameters and takes corrective action to ensure budget targets are achieved or not exceeded. 
  • Conducts quarterly field-based evaluations of all customer solutions and associates in direct reporting line. 
  • Responsible to ensure all customer solutions are maintained and operational to MSC CARE standards. 
  • In support of MSC’s Lean initiatives, evaluate, document and recommend changes in methods and procedures to maximize efficiency and promote overall team success. 
  • Onboards new associates including Interviewing, training, and developing weekly schedule using established program and processes. 
  • Monitors workflow across all available VMIS and trains all associates cross functionally to ensure the needs of the internal and external customer are met in a timely manner. 
  • Supports the retention and growth of all solutions in new and established customers. 
  • Drives the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission. 
  • Participates in special projects and performs additional duties as required. 

 
*INDICATES ESSENTIAL DUTIES 
To perform this job successfully an associate must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, experience level and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 
 
EDUCATION and EXPERIENCE: 

  • A Bachelor’s Degree in Business or equivalent experience required.  
  • A minimum of 1 year of Supervisor experience strongly preferred or three (3) or more years of experience with implementation or logistics planning and execution required 
  • Minimum two years of customer service, selling and/or managing inventory management solutions is strongly required. 
  • Minimum two years of experience with implementation or logistics planning and execution required 
  • Experience troubleshooting hardware and/or software preferred 
  • Driver of execution, ability to work through complex situations required. 

 
SKILLS: 

  • Proven track record of meeting or exceeding goals and metrics required 
  • Driver of execution, ability to work through complex situations. 
  • Knowledge of inventory solutions and customer segments. 
  • Excellent presentation and communication skills are required.   
  • Computer literacy and proficiency in Microsoft office applications required. 
  • CRM and logistics routing proficiency preferred. 
  • Analytical, finance, business, organizational skills and problem-solving skills preferred. 

 
OTHER REQUIREMENTS:  

  • A valid driver’s license is required. 
  • Up to 70% travel is required. 
  • Ability to lift minimum of 50lbs 
  • This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”). 

Why MSC
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.