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Field IT Support Specialist
2 months ago
Position: IT Field Service Technician
ABOUT THE COMPANY:
Creative Financial Staffing is a prominent provider of IT solutions, seeking a dedicated IT Field Service Technician to enhance their team of skilled IT professionals. Here are several compelling reasons to consider this opportunity:
- Flexible work arrangements including partial remote, field, and onsite responsibilities.
- Ongoing investment in professional development through mentoring, training, and certification programs.
- A collaborative work culture where teamwork is essential to achieving organizational objectives.
- Excellent chance to broaden your IT expertise and gain hands-on experience with diverse technologies and systems.
JOB DESCRIPTION:
In this position, you will assist in the design and implementation of various client network infrastructures, systems, and data management solutions. Responsibilities include client onboarding, server and Office 365 migrations, troubleshooting system and network issues, and providing support for hardware and remote access solutions. This role offers the opportunity to work with a wide array of tools and technologies in different environments.
PREFERRED EXPERIENCE:
- A minimum of 2 years in Help Desk, Technical Support, Field Technician roles, or similar positions.
- Experience with user management in Active Directory, including user/group modifications and Office 365 administration.
- Proficiency in troubleshooting and configuring hardware such as printers, laptops, and mobile devices.
- Familiarity with network maintenance tasks, server log analysis, and general network health checks.
- Understanding of firewalls, switches, wireless access points (WAP), and VLAN configurations.
- Knowledge of Windows Server environments and workstation management.
- Solid grasp of networking principles including TCP/IP, subnetting, routing, DNS, DHCP, and related protocols.
- Experience with VPN configurations to facilitate remote client connections.
- Comfortable using Remote Management Tools like ConnectWise for support tasks.
- Strong interpersonal skills for client interactions via phone, chat, or in-person.
- Confident in client-facing situations.
BONUS EXPERIENCE:
- Relevant certifications such as Watchguard, CompTIA A+, Microsoft, or Cisco.
- Familiarity with tools such as ConnectWise, IT Glue, Group Policy, Solarwinds, and various networking products.
- Experience with IT managed service providers.
- Knowledge of LAN/WAN technologies, routers, switches, firewalls, VPNs, and VoIP systems.
- Understanding of virtual machine access through VMware or Hyper-V.
JOB TYPE:
- Full-Time, Direct-Hire, Permanent
BENEFITS:
- Comprehensive Medical, Dental, and Vision Insurance, Retirement Plan with matching contributions, Paid Time Off, Growth Opportunities, and Paid Training & Certifications.
