Client Services Representative

2 months ago

Louisville, United States Bertelsmann SE & Co. KGaA Full time

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.

Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.

Manage inventory updates, promotional planning, customer return cases, and inbound planning.

Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.

Assist the Account Manager in providing data, advice and resolving problems.

Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.

Create deliveries daily and monitor order processing.

Monitor stock availability to ensure that all orders are cleared in a timely manner.

Support account and purchasing team to troubleshoot issues with orders.

Communicate with customers on order status and expected delivery dates.

Coordinate return shipments (. create return labels).

Your Profile

At least 3 years of Customer Service Experience.

At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.

3PL, Supply Chain, Logistics or similar experience preferred.

Ecommerce experience preferred.

Strong organizational skills.

Solid analytical ability and Strong verbal and written communication skills.

SAP knowledge.

Project management experience is a plus.

We Offer

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities. 

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