Patient Care Coordinator
1 month ago
Overview
Metropolitan Veterinary Center has an exciting opportunity for Patient Care Coordinator (PCC) to join our teamWe understand the special role your pet plays in your family and are dedicated to becoming partners in your pet’s health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and with an emphasis on client education. Our entire health care team is committed to providing personal attention to the unique concerns of each individual pet and pet owner. Location: 36759 Mound Rd. Sterling Heights, Michigan 48310Shift Details: This is a full-time position (30+ hours/week), working a set schedule with some evening and rotating Saturday shifts. *Saturday rotation is required
Pay Range: $15.00 - $17.00/hour (based on experience)
What We Are Looking For:Our Patient Care Coordinator is the liaison between the staff and our valued clients.The ideal candidate for this position requires excellent verbal communication skills to effectively convey the importance of veterinary care to clients. Strong active listening skills are essential for addressing client questions and concerns. Emotional intelligence and social awareness are highly valued traits. Additionally, the role demands the ability to multitask in a fast-paced environment.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary : The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.
Responsibilities
Essential Functions :
Additional Functions:
Performs other related duties as assigned.
Qualifications
Required Knowledge, Skills and Abilities :
Passionate about delivering exceptional client service. Genuine love and appreciation for animals. Friendly, personable, and committed to ensuring client satisfaction. Proficient in active listening and accurate transcription of medical information. Thrive on serving and assisting people. Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions. Strong computer literacy and typing skills. Effective communication skills, both written and verbal. Required Education and Experience :
Preferred Education and Experience:
Physical Requirements :
Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information.
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