Service Coordinator 1

2 weeks ago

Lenexa, United States Convergint Full time

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

1. Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.

2. Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service.

3. Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.

4. Completes Service Agreement work orders as required.

5. Monitors and follows up on subcontractor pricing; processes and approves invoicing.

6. Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.

7. Accurately and promptly enters work order purchase orders into Spectrum and processes order.

8. Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction.

9. Procures Parts/Materials for service work orders.

10. Provides Service Quotes to customers with the assistance of the supervisor.

11. Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.

12. May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.

13. Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both.

14. Performs other duties and responsibilities as requested or required.

What You’ll Need

Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more…

Requirements:

Education: College degree, trade school or equivalent experience

Preferred Experience: (but not required):

1-3 years call center, dispatch, or administrative Experience in a construction industry environment

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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