Product Support Specialist

1 month ago


Tinley Park, United States Panduit Full time
At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.

What You Will Do

As a Product Support Specialist, you'll be the internal advocate for our customers, ensuring their needs are met swiftly and effectively. You'll coordinate across all departments to address and resolve customer inquiries, both stated and implied, providing clear communication and proactive solutions. Your role will involve engaging with customers through various channels, offering expert advice before and after sales, and managing crucial information to deliver a seamless and exceptional customer experience.
  • Solve complex customer issues with in-depth product knowledge across various applications and competitor lines.
  • Act as the primary contact for Panduit customers.
  • Address problems with Panduit's computer printable and labeling system products.
  • Handle technical requests through all communication channels, providing coaching and support as needed.
  • Build and maintain relationships with global colleagues and product management to ensure timely resolutions.
  • Gather and organize large data sets for self-service product information portals.
  • Develop strong connections with account teams and partners to support sales initiatives.
What You Will Bring
  • Bachelor's degree in business, marketing, or engineering focus required, or relevant equivalent experience in lieu of degree.
  • Years of Experience: 2-4 years of customer service or product support role
What We Can Offer You
  • Competitive Total Rewards Program with health and financial benefits.
  • Flexible work options. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
  • Generous vacation, sick days, holidays, and a volunteer day.
  • 401K match and profit sharing.
  • Multiple healthcare options.
  • Parental leave.
  • Growth and development opportunities.
Join us in building a sustainable and connected world. Apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.

Work Shift
Day (United States of America)

  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.Key ResponsibilitiesSolve Complex Customer IssuesYou will utilize your in-depth...


  • Tinley Park, Illinois, United States makeStickers Full time

    At MakeStickers, we are looking for part-time, committed, and meticulous Sticker Production Specialists to enhance our operations. Our organization is a leader in delivering high-quality stickers with quick turnaround times. We simplify the process of ordering stickers and labels. We seek an individual who takes pride in fulfilling orders, ensuring flawless...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Panduit. As a key member of our support organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesLead the resolution of complex technical issues directly with...


  • Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...


  • Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...


  • Deer Park, Texas, United States TPI Staffing, Inc Full time

    Job OverviewWe are seeking committed Production Support Specialists to enhance our operations. This role is ideal for individuals who are meticulous and eager to develop their skills in a dynamic manufacturing setting.Position: Production Support SpecialistShift: 2nd Shift (Hours may vary)Compensation: $14 - $15/hr (Based on experience)Employment Type:...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled and motivated Associate Product Manager to join our team at Panduit. As a key member of our product development team, you will play a critical role in driving product success by collaborating closely with Product Managers to shape and execute strategies.Key ResponsibilitiesProduct Strategy and Execution: Support...


  • Tinley Park, Illinois, United States Sierra ITS Full time

    Job OverviewTechnical Support Specialist - Contract PositionAre you ready to leverage your technical expertise in a dynamic environment?Sierra ITS is seeking a Technical Support Specialist to enhance our client's IT support operations. In this role, you will apply your technical knowledge and hands-on experience to provide support for various devices...


  • Tinley Park, Illinois, United States Sierra ITS Full time

    Job OverviewTechnical Support Specialist - Contract PositionAre you ready to leverage your technical expertise in a dynamic environment?Sierra ITS is seeking a Technical Support Specialist to enhance our municipal client's IT support division. In this role, you will apply your technical knowledge and hands-on experience to provide support for various devices...


  • Tinley Park, Illinois, United States Southwire Company LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Machine Operator to join our team at Southwire Company, LLC. As a Machine Operator, you will be responsible for ensuring the efficient operation of our manufacturing equipment and processes.Key ResponsibilitiesOperate and maintain manufacturing equipment to meet production goals and quality...


  • Tinley Park, Illinois, United States Transplace Full time

    Logistics Customer Support SpecialistJob Category: Customer Support & ServiceRequisition Number: INTER006029As a Logistics Customer Support Specialist, you will play a crucial role in ensuring that client shipments are executed punctually and that empty containers are returned efficiently. Your responsibilities will include accurate and timely data entry for...


  • Tinley Park, United States Sierra ITS Full time

    Job DescriptionJob DescriptionTechnical Support Specialist - 1 Year Contract, Onsite in Tinley Park, ILReady to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands-on support for desktops, laptops, printers, and...


  • Overland Park, United States Uhlig LLC Full time

    Job DescriptionJob DescriptionUhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a...


  • Overland Park, United States Uhlig LLC Full time

    Job DescriptionJob DescriptionUhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a...


  • Overland Park, United States Uhlig LLC Full time

    Job DescriptionJob DescriptionUhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a...


  • Tinley Park, Illinois, United States ATC Chicago Full time

    Job SummaryThe Paraprofessional Educator - Support Specialist will provide instructional reinforcement for individual students or small groups of students, assisting the classroom teacher to promote maximum academic and personal growth. This role involves supplementing regular classroom curriculum, helping individual students, and supporting students with...


  • Tinley Park, Illinois, United States Proven IT Full time

    Position Overview:The Human Resources Support Specialist plays a vital role in the HR department, providing assistance across various human resources functions. This position encompasses responsibilities related to payroll, administration, time management, and employee onboarding.Key Responsibilities:Collaborate with the Payroll Manager to ensure accuracy in...


  • Tinley Park, United States Community Consolidated School District #146 Full time

    Position Type: Technology/Tech Support Specialist Date Posted: 8/27/2024 Location: Community Consolidated School District 146 Date Available: To Be Determined Closing Date: To Be Determined Job Title: Technology Support Specialist - Level One Department: Technology Reports To: Director of Technology; Building Principal FLSA Status: Nonexempt Revised: August...


  • Tinley Park, Illinois, United States Panduit Full time

    At Panduit, we believe that our workforce is our greatest asset. We are seeking individuals who are committed to innovation, diversity, and sustainability. Key Responsibilities As a Customer Experience Advocate at Panduit, you will play a crucial role in delivering an exceptional customer journey. You will independently oversee all aspects of customer...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Panduit. As a Support Engineer, you will play a critical role in ensuring client success post-sales, focusing on our Energy Management and DCIM solutions.Key ResponsibilitiesLead the resolution of complex networking, software, and hardware issues directly with...