Product Support Specialist
1 week ago
We are seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.
Key Responsibilities- Solve Complex Customer Issues
You will utilize your in-depth product knowledge to resolve complex customer issues, providing expert advice and proactive solutions to ensure customer satisfaction.
Act as Primary Contact for CustomersYou will serve as the primary point of contact for Panduit customers, addressing their inquiries and concerns in a timely and professional manner.
Manage Customer InquiriesYou will coordinate with various departments to address and resolve customer inquiries, providing clear communication and proactive solutions.
Develop Strong RelationshipsYou will build and maintain relationships with global colleagues and product management to ensure timely resolutions and effective communication.
Provide Coaching and SupportYou will handle technical requests through various communication channels, providing coaching and support as needed to ensure customer satisfaction.
Requirements- Education
A Bachelor's degree in business, marketing, or engineering is required, or relevant equivalent experience in lieu of degree.
Experience2-4 years of customer service or product support experience is required.
About UsPanduit is a leading provider of innovative solutions for the electrical and information technology industries. We are committed to creating a sustainable and connected world, and we are seeking talented individuals to join our team.
What We Offer- Competitive Total Rewards Program
We offer a comprehensive benefits package, including health and financial benefits, flexible work options, and generous vacation and sick leave.
Opportunities for Growth and DevelopmentWe are committed to providing opportunities for growth and development, including training and professional development programs.
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