Network and Software Support Professional

6 days ago


Tinley Park, Illinois, United States Panduit Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Panduit. As a Support Engineer, you will play a critical role in ensuring client success post-sales, focusing on our Energy Management and DCIM solutions.

Key Responsibilities
  • Lead the resolution of complex networking, software, and hardware issues directly with customers.
  • Provide second-line support post-sales, collaborating closely with Development, Product Management, and Customer Experience teams.
  • Offer feedback to Product Management and Engineering on Roadmap and requirements.
  • Collaborate with Product Management and Development to address complex customer issues.
  • Gather Voice of Customer (VOC) insights and deliver detailed solutions on features.
  • Assist the Technical Support Manager in optimizing support processes across the organization.
Requirements
  • Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical Engineering required, or relevant equivalent experience in lieu of degree.
  • 7+ years of experience installing and/or managing advanced computerized applications.
  • Preferred certifications: Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MSCE), Microsoft Certified Systems Administrator (MSCA), Microsoft Certified Professional (MCP), or Data Curation Education Program (DCEP).
  • Ability to travel up to 10%.
What We Offer
  • Competitive Total Rewards Program with health and financial benefits.
  • Flexible work options, with a requirement to be in the office 50% of the time.
  • Generous vacation, sick days, holidays, and a volunteer day.
  • 401K match and profit sharing.
  • Multiple healthcare options.
  • Parental leave.
  • Growth and development opportunities.


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