Technology Support Specialist

3 weeks ago

Tinley Park, United States Community Consolidated School District #146 Full time
Position Type:
Technology/Tech Support Specialist

Date Posted:
8/27/2024

Location:
Community Consolidated School District 146

Date Available:
To Be Determined

Closing Date:
To Be Determined
Job Title: Technology Support Specialist - Level One
Department: Technology
Reports To: Director of Technology; Building Principal
FLSA Status: Nonexempt
Revised: August 27, 2024

SUMMARY
Provides level one technology support as it relates to supporting basic computer, networking, and peripheral devices in the teaching and learning environment at the school level.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
  • Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
  • Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
  • Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
  • Assists level 2 and level 3 technology support staff in the installation, maintenance, training and use of District standard equipment including but not limited to: iPads, Chromebooks, Laptops (Windows and Mac), Printers, Document Cameras, Digital Cameras and interactive projectors.
  • Assists level 2 and level 3 technology support staff in the installation, maintenance, training and use of District standard software including but not limited to: iOS apps, Google Workspace, Microsoft 365, and Power School.
  • Maintains inventory of technology equipment assigned to designated building.
  • Provide support for all District testing (IAR, MAP, ACCESS, etc.).
  • Provide training to end users as related to technology.
  • Provide, maintain, and troubleshoot network connectivity.
  • Maintain ongoing organization and cleanliness in assigned computer areas.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Associates degree or experience in related field preferred.
Experience with technology equipment, software and web applications preferably in an educational setting.
Experience working with end-users and/or customers.

TECHNOLOGY SKILLS
General understanding of web-based applications.
General understanding of software applications including Microsoft 365and Google Workspace, and Apple Suite.
Capacity to learn, demonstrate proficiency and instruct others in computer and video network operations required.
General understanding of mobile device management system.
CompTIA A+ or comparable experience.

ENGLISH LANGUAGE SKILLS:
Excellent communication skills required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, correspondence and user documentation as needed.
Ability to effectively present information and respond to questions from groups of students, support staff, teachers and administrators.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS:
Maintain confidentiality.
Prioritize and schedule work.
Meet schedules and time lines.
Establish and maintain effective relationships.
Ensure attendance and punctuality.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee frequently works with a video display terminal for prolonged periods. The noise level in the work environment is usually moderate.

Salary and Benefits: Please refer to the Education Support Staff Collective Bargaining Agreement.

  • Information Technology Support Specialist

    1 week ago

    Brooklyn Park, United States AVASO Technology Solutions Full time

    Position: - End User Computing Level 3Employment Type: - Full Time EmploymentRole: - OnsiteEnd-user Computing Engineer (L3) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L3) is in the mid-level position in the EUC Engineer's job family and is proactive in identifying, investigating, and resolving technical...

  • Information Technology Support Specialist

    7 days ago

    Brooklyn Park, United States AVASO Technology Solutions Full time

    Position: - End User Computing Level 3Employment Type: - Full Time EmploymentRole: - OnsiteEnd-user Computing Engineer (L3) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L3) is in the mid-level position in the EUC Engineer's job family and is proactive in identifying, investigating, and resolving technical...

  • Information Technology Support Specialist

    2 weeks ago

    Brooklyn Park, United States AVASO Technology Solutions Full time

    Position: - End User Computing Level 3Employment Type: - Full Time EmploymentRole: - OnsiteEnd-user Computing Engineer (L3) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L3) is in the mid-level position in the EUC Engineer's job family and is proactive in identifying, investigating, and resolving technical...

  • Travel Surgical Technology Specialist

    2 weeks ago

    Hyde Park, OH, United States Healthcare Support Full time

    Position Overview:Healthcare Support is currently seeking a travel Surgical Technology Specialist for an exciting opportunity.Job Details:Specialty: Surgical TechnologyDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule: - 40 hours per week - 8-hour shifts, daytimeKey Responsibilities: - Provide support in surgical settings, ensuring a...

  • Technical Support Specialist for Educational Technology

    2 weeks ago

    University Park, Illinois, United States Governors State University Full time

    Technical Support Specialist for Educational TechnologyThe Technical Support Specialist for Educational Technology plays a crucial role in facilitating the integration of Learning Management Systems and enhancing instructional technology at a distinguished institution. This position is both technical and strategic, providing essential assistance to all...

  • Logistics Customer Support Specialist

    2 weeks ago

    Tinley Park, Illinois, United States Transplace Full time

    Logistics Customer Support SpecialistJob Category: Customer Support & ServiceRequisition Number: INTER006029As a Logistics Customer Support Specialist, you will play a crucial role in ensuring that client shipments are executed punctually and that empty containers are returned efficiently. Your responsibilities will include accurate and timely data entry for...

  • IT Support Specialist

    5 days ago

    Oak Park, Michigan, United States Proactive Technology Management Full time

    About Proactive Technology ManagementWe are a dynamic and forward-thinking technology management company dedicated to delivering exceptional IT solutions to our clients. Our team of experts is passionate about staying ahead of the curve, and we're committed to helping our clients achieve their goals through innovative technology.Job SummaryWe're seeking an...

  • Product Support Specialist

    1 week ago

    Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.Key ResponsibilitiesSolve Complex Customer IssuesYou will utilize your in-depth...

  • Technical Support Specialist

    4 weeks ago

    Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...

  • Technical Support Specialist

    4 weeks ago

    Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...

  • Technical Support Specialist

    1 week ago

    Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Panduit. As a key member of our support organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesLead the resolution of complex technical issues directly with...

  • Product Support Specialist

    2 months ago

    Tinley Park, United States Panduit Full time

    At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.What You Will DoAs a Product Support Specialist, you'll be the internal advocate for our customers, ensuring their needs are met swiftly and effectively. You'll coordinate across all departments to...

  • Accounting Office Support Specialist

    2 weeks ago

    Franklin Park, United States LUMENITE CONTROL TECHNOLOGY Full time

    Position OverviewLumenite Control Technology, Inc. is currently in search of an Accounting Office Support Specialist. The ideal candidate will possess a strong familiarity with Microsoft Dynamics (GP2018), which is highly advantageous for this role.Key Responsibilities:Assist in daily accounting operations and maintain accurate financial records.Support the...

  • Technology Support Specialist II

    1 month ago

    Keuka Park, United States Keuka College Faculty Staff Full time

    Summary: The role of a Technology Support Specialist II within our organization is to serve as one of the first points of contact for customers seeking technical assistance over the phone, email or in-person. This role helps manages the ticket queue for the Colleges IT Service Desk. This role will maintain computer systems, hardware, and software for...

  • Technology Support Specialist II

    1 month ago

    Keuka Park, United States Keuka College Faculty Staff Full time

    Summary: The role of a Technology Support Specialist II within our organization is to serve as one of the first points of contact for customers seeking technical assistance over the phone, email or in-person. This role helps manages the ticket queue for the Colleges IT Service Desk. This role will maintain computer systems, hardware, and software for...

  • Paraprofessional Educator

    7 days ago

    Tinley Park, Illinois, United States ATC Chicago Full time

    Job SummaryThe Paraprofessional Educator - Support Specialist will provide instructional reinforcement for individual students or small groups of students, assisting the classroom teacher to promote maximum academic and personal growth. This role involves supplementing regular classroom curriculum, helping individual students, and supporting students with...

  • Evening Support Specialist

    2 weeks ago

    Tinley Park, Illinois, United States Providence Life Services Full time

    Job TypeFull-timePosition OverviewNight Shift Hours: Tuesday-Saturday 10:00pm-6:30am CTThe Service Desk Coordinator is tasked with managing level 1 and some level 2 support inquiries, alongside diagnosing computer hardware challenges, desktop operating systems, and various applications.Key ResponsibilitiesDiagnose, resolve, and escalate service...

  • Hydrology Services Specialist

    2 weeks ago

    Tinley Park, Illinois, United States Global Water Technology, Inc. Full time

    Job Type: Full-timePosition Overview: The Water Treatment Analyst plays a crucial role in delivering a variety of water management solutions at diverse client sites. This role encompasses the oversight of multiple water treatment initiatives, including but not limited to, steam boilers, cooling systems, wastewater management, and potable water solutions. The...

  • Metal Technology Specialist

    3 days ago

    Melrose Park, Illinois, United States BlueNova Industries Full time

    We are seeking a skilled Metal Technology Specialist to join our team at BlueNova Industries. As a Metal Technology Specialist, you will be responsible for operating conventional and computer-controlled milling machines to produce high-quality metal components.Key Responsibilities:Operate milling machines to produce metal componentsConduct quality control...

  • Human Resources Support Specialist

    2 weeks ago

    Tinley Park, Illinois, United States Proven IT Full time

    Position Overview:The Human Resources Support Specialist plays a vital role in the HR department, providing assistance across various human resources functions. This position encompasses responsibilities related to payroll, administration, time management, and employee onboarding.Key Responsibilities:Collaborate with the Payroll Manager to ensure accuracy in...