Technology Support Specialist

5 months ago

Tinley Park, United States Community Consolidated School District #146 Full time
Position Type:
Technology/Tech Support Specialist

Date Posted:
8/27/2024

Location:
Community Consolidated School District 146

Date Available:
To Be Determined

Closing Date:
To Be Determined
Job Title: Technology Support Specialist - Level One
Department: Technology
Reports To: Director of Technology; Building Principal
FLSA Status: Nonexempt
Revised: August 27, 2024

SUMMARY
Provides level one technology support as it relates to supporting basic computer, networking, and peripheral devices in the teaching and learning environment at the school level.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
  • Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
  • Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
  • Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
  • Assists level 2 and level 3 technology support staff in the installation, maintenance, training and use of District standard equipment including but not limited to: iPads, Chromebooks, Laptops (Windows and Mac), Printers, Document Cameras, Digital Cameras and interactive projectors.
  • Assists level 2 and level 3 technology support staff in the installation, maintenance, training and use of District standard software including but not limited to: iOS apps, Google Workspace, Microsoft 365, and Power School.
  • Maintains inventory of technology equipment assigned to designated building.
  • Provide support for all District testing (IAR, MAP, ACCESS, etc.).
  • Provide training to end users as related to technology.
  • Provide, maintain, and troubleshoot network connectivity.
  • Maintain ongoing organization and cleanliness in assigned computer areas.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Associates degree or experience in related field preferred.
Experience with technology equipment, software and web applications preferably in an educational setting.
Experience working with end-users and/or customers.

TECHNOLOGY SKILLS
General understanding of web-based applications.
General understanding of software applications including Microsoft 365and Google Workspace, and Apple Suite.
Capacity to learn, demonstrate proficiency and instruct others in computer and video network operations required.
General understanding of mobile device management system.
CompTIA A+ or comparable experience.

ENGLISH LANGUAGE SKILLS:
Excellent communication skills required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, correspondence and user documentation as needed.
Ability to effectively present information and respond to questions from groups of students, support staff, teachers and administrators.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS:
Maintain confidentiality.
Prioritize and schedule work.
Meet schedules and time lines.
Establish and maintain effective relationships.
Ensure attendance and punctuality.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee frequently works with a video display terminal for prolonged periods. The noise level in the work environment is usually moderate.

Salary and Benefits: Please refer to the Education Support Staff Collective Bargaining Agreement.

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