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CRM Support Specialist
1 month ago
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a CRM Support Specialist opportunity at Ellsworth Adhesives. This role reports into our corporate location in Germantown, WI. The ideal candidate would be someone open to working a hybrid schedule.
Are you passionate about solving technical problems and providing 'white glove' customer service? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team
Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries Click to see our state-of-the-art facility and distribution center and learn more about our business, and to find out more about the industries we serve, and to learn about our consumer and manufacturing divisions.
You will...
Responsibilities:
Provides first-line support for Microsoft Dynamics 365 Sales CRM users, troubleshooting and resolving issues related to CRM functionality and performance. Cleans and maintains customer data within the D365 Sales CRM, identifying and resolving data discrepancies and inaccuracies. Develops and delivers training programs for new and existing users on CRM best practices, creating user manuals and guides. Collaborates with the IT team to plan and implement CRM system updates and enhancements, testing and validating new features before deployment. Works closely with the Enterprise & Data Architect / Business Relationship Manager to align support initiatives with organizational goals and assist in special projects. Identifies opportunities for improving CRM support processes and user experiences, proposing and implementing solutions to enhance system performance and user satisfaction.PERKS & BENEFITS
As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more for a summary of Employee Benefits.
QUALIFICATIONS
2+ years of experience as a CRM Support Specialist or similar role.Bachelor's degree in Data Science, Information Technology, Business Analytics, or a related field. Equivalent combinations of education and experience may be considered.
Certification in Microsoft Dynamics 365 preferred. Familiarity with help desk software and support ticketing systems.Strong communication and interpersonal skills.
Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our page of our Careers website.
Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.
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#CRM #customerrelationshipmanagement #support #specialist #MicrosoftDynamics365
