Strategic Accounts Customer Support Specialist

3 weeks ago

Germantown, United States Airgas Full time

R10050969 Strategic Accounts Customer Support Specialist (Open)

Location:
Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

This role is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. The Specialist will be responsible for processing orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.
Are you passionate about exceeding customer expectations?

  • Have you had experience in a customer facing role?
  • Are you a team player who is organized, self-motivated, resourceful, and proactive?
  • Are you comfortable working both independently and in a team while taking ownership for your responsibilities?
If you have answered yes to these questions, we have the right opportunity for you.

Who are we looking for?

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.

What's in it for me?

Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 3 weeks PTO as a new employee Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you

As a Customer Support Specialist your responsibilities will include:
  • Support for customer requests which will include processing orders, generating quotes, completing emails, and product identification along with research.
  • Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
  • Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
  • Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion.
  • A high level of initiative, curiosity and potential to go beyond the described role as the team
  • responsibilities evolve.
  • Special duties as assigned.
Are you a MATCH?

Preferred Education and Experience:
  • High School Diploma required. Associate's or Bachelor's Degree preferred.
  • 2 years of customer service/sales experience
  • Or Minimum 2 years of relevant work experience


Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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