CRM Support Analyst

2 weeks ago


Germantown, Wisconsin, United States Ellsworth Full time

About Us:
Ellsworth Corporation is a renowned global distributor and manufacturer specializing in adhesives, specialty chemicals, and dispensing equipment. With over 50 years of continuous growth, we pride ourselves on delivering high-quality products and exceptional customer service across various industries, including telecommunications, aerospace, and automotive sectors.

Position Overview:
We are currently seeking a CRM Support Analyst to join our team at Ellsworth Adhesives. This role is pivotal in ensuring the smooth operation of our Microsoft Dynamics 365 Sales CRM system. The successful candidate will be based at our corporate location and will have the opportunity to work in a hybrid environment.

Key Responsibilities:

  • Provide first-level support for users of Microsoft Dynamics 365 Sales CRM, addressing and resolving issues related to system functionality and performance.
  • Maintain and cleanse customer data within the CRM, identifying and rectifying any discrepancies or inaccuracies.
  • Design and implement training programs for both new and existing users, including the creation of user manuals and best practice guides.
  • Collaborate with the IT department to plan and execute system updates and enhancements, ensuring thorough testing and validation of new features prior to deployment.
  • Work closely with the Enterprise & Data Architect and Business Relationship Manager to align support initiatives with the company’s strategic objectives and assist in various special projects.
  • Identify and propose improvements to CRM support processes and user experiences, implementing solutions to enhance system performance and user satisfaction.

Qualifications:

  • A minimum of 2 years of experience in a CRM support role or a similar position.
  • Bachelor's degree in Data Science, Information Technology, Business Analytics, or a related discipline. Equivalent combinations of education and experience may be considered.
  • Preferred certification in Microsoft Dynamics 365.
  • Familiarity with help desk software and support ticketing systems.
  • Excellent communication and interpersonal skills.

Benefits:
As a leader in our industry, we offer a competitive salary, a bonus plan, and a comprehensive benefits package that includes health, dental, vision, life insurance, disability coverage, a 401(k) plan, paid time off, and various wellness programs.

Ellsworth Corporation is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status.


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