Lead Nurture Specialist

4 days ago

Remote, Oregon, United States JewelerOS Full time $50,000 - $60,000 per year

About JewelerOS

JewelerOS is a fast-growing SaaS platform that helps independent jewelry stores compete with major chains like Signet and Blue Nile. Our technology turns website visitors into verified, high-intent in-store appointments using an advanced funnel that combines 3D ring builders, SMS verification, and real-time lead capture.

Our mission is simple: help local jewelers win back market share from big-box brands by giving them world-class digital tools and a concierge-level customer experience.

This is a fully remote, work-from-home opportunity ideal for someone with sales, appointment setting, or chat support experience who thrives in a fast-paced environment.

About the Role

We're looking for a Lead Nurture Specialist / Appointment Setter to join our remote Lead Nurture Concierge Team — the heartbeat of JewelerOS.

When a potential customer inquires through one of our jeweler partners' websites, you'll be the friendly, helpful human who replies instantly via SMS or chat. Your goal is to respond quickly, build rapport, qualify the lead, and book them for an in-store appointment.

This position does not involve phone calls or voice communication — all interaction is written through text or chat. However, fluent English and strong written communication skills are absolutely essential.

What You'll Do

  • Respond to incoming jewelry inquiries in real-time through SMS and chat.
  • Warmly engage each lead, answer questions, and qualify genuine buyers.
  • Book verified in-store appointments for our jeweler partners.
  • Keep CRM notes and lead statuses organized and accurate.
  • Follow up with unresponsive leads to re-ignite interest.
  • Deliver a friendly, professional experience that builds excitement for the appointment.
  • Collaborate with leadership to improve scripts, automations, and workflows.
  • Be measured on your average response time — speed-to-lead is critical. You'll be managing and nurturing potentially hundreds of active conversations each day, so focus, attention to detail, and sustained concentration are essential to succeed.

Performance Metrics

  • Average response time
  • Appointments booked per day/week
  • Show-up rate of confirmed appointments
  • Lead conversion rate

Success in this role depends on responsiveness, consistency, and professionalism in every text interaction.

Tools You'll Use

  • JewelerOS CRM & SMS platform
  • Google Workspace tools
  • Chat-based communication dashboards (training provided)

What We're Looking For

Required:

  • Fluent written English (grammar and tone matter more than accent).
  • Experience in sales, lead nurturing, appointment setting, or customer chat support.
  • Fast response times and strong attention to detail — this is a speed-to-lead environment where accuracy and consistency matter.
  • Reliable internet connection and ability to work remotely.
  • Self-motivated, organized, and coachable.

Preferred:

  • Background in the jewelry industry (retail, custom design, or luxury sales).
  • Experience with CRM or texting platforms (HubSpot, GoHighLevel, etc.).
  • Prior SaaS, startup, or marketing-tech experience.

Why Join JewelerOS

  • 100% remote — work from anywhere within the supported regions.
  • Be part of a fast-scaling tech company transforming how jewelry is sold.
  • Clear career-growth opportunities as the company expands.
  • Collaborative, high-performance culture that rewards initiative.
  • Work directly with founders and core leadership.
  • Flexible schedule options.

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

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