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Customer Engagement/Business Development
2 months ago
Job Title: Customer Engagement & Sales Specialist
Location: Onsite in Stamford
Hours: Mon-Fri, 8:30 AM - 5:00 PM
Salary: $60,000 - $65,000 Base + Bonus/Commission structure
Company Overview:
Our client is an emerging health and wellness brand, dedicated to offering high-quality, tailored nutritional products. They operate in direct-to-consumer (D2C) and business-to-business (B2B) markets, empowering customers to achieve better health outcomes. Their expanding customer base includes individual consumers as well as professionals, such as practitioners and pharmacies.
Position Overview:
We are seeking a proactive, results-oriented Customer Engagement & Sales Specialist to help shift customer service to an engagement-driven approach. In this role, you’ll manage inquiries, nurture business relationships, and reach out to both current and potential clients to promote product offerings. A key aspect of this role will be strengthening relationships with B2B accounts, ensuring they fully understand the benefits of the complete product range.
Key Responsibilities:
1. Proactive Customer Engagement:
- Engage actively with new and existing customers, focusing on B2B relationships that comprise 50% of volume.
- Use customer data to connect with repeat buyers and high-potential leads, encouraging them to explore additional products.
- Reach out to D2C customers with high-order volumes to ensure satisfaction and address additional needs.
2. Sales Support & Outreach:
- Implement outreach strategies through the email marketing platform for tracking customer buying trends.
- Communicate with B2B clients, including practitioners and pharmacies, to enhance product awareness, build sales, and foster lasting partnerships.
- Design and manage a structured outreach program targeting clients from the past 6, 12, and 18 months.
3. Relationship Building:
- Collaborate with external brokers to develop and strengthen business relationships.
- Identify opportunities to introduce complementary products to existing B2B clients, promoting full range of offerings.
4. Customer Support & Troubleshooting:
- Deliver outstanding service for inbound calls, responding to product inquiries and quickly resolving issues.
- Serve as a knowledgeable point of contact for customers who discovered products through various sources, including books and recommendations from health practitioners.
Qualifications:
- Proven experience in customer service, sales support, or a related role, with a history of proactive outreach.
- Strong customer engagement skills, particularly in B2B and D2C contexts, with a focus on relationship building.
- Highly organized, capable of managing outreach and follow-up for a range of clients.
- Familiarity with CRM systems or engagement platforms is a plus; experience with Omniscent or similar tools is ideal.
- Excellent communication skills, both verbal and written.
If interested in this role, please email your resume to Michelle.Kenney@RobertHalf(.com) with the Subject Line: Customer Engagement Role. You should also apply directly to the posting. Only candidates local to Stamford, Connecticut will be considered - as this is an on-site role 5 days/week.
