Senior Call Center Agent
5 days ago
Job Title: Senior Call Center Agent
Role: Contract to Hire
Location: Chicago, IL
Job Description:
We are seeking a dedicated and experienced Senior Call Center Agent to join our team. This role involves handling a variety of tasks related to customer service and administrative support.
Key Responsibilities:
Handle customer inquiries and provide accurate information.
Manage and process various types of records.
Participate in intensive training on one medical plan.
Undergo a structured training program: 30 , 60, 90 days.
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Identify customer needs and provide appropriate solutions.
Update internal databases with information about customer interactions.
Monitor and address customer complaints.
Calmly answer customer questions about the programs offered.
Share customer feedback with relevant departments to improve services.
Follow up with customers to ensure their issues are resolved.
Preferred Qualifications:
Experience with Microsoft Dynamics and Bridgeway.
Minimum of 3 years of call center experience.
Ability to work from 8:00 AM to 4:30 PM.
Experience in answering questions about insurance.
Strong communication skills and the ability to handle challenging situations with a supportive staff.
Role requires resilience and the ability to handle difficult situations.
Benefits:
Benefits are offered
Opportunities for career advancement after gaining experience.
If you are a motivated individual with a passion for customer service and a background in call center operations, we encourage you to apply.
Pay Details: $18.00 to $21.00 per hour
Search managed by: Karla Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
-
Call Center Agent
2 months ago
Chicago, United States The Chicago Lighthouse Full timeCall Center Agents will be responsible for providing high quality customer service assistance when responding to customer inquiries. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. Call Center, Agent, Customer Service, Technology
-
Full Time Call Center Agent
1 week ago
Chicago, United States TelAssist Full timeImmediately hiring Full Time Call Center Agents at TelAssist! Call Center Agents at TelAssist provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to...
-
Call Center Customer Service Agent
2 weeks ago
Chicago, United States Emerald Logistix Full timeAbout Core X Plug: Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results. Job Description: We are seeking a motivated and...
-
Call Center Agent, Level II
3 months ago
Chicago, United States Evangelical Lutheran Church in America Full timeJob Type Full-time Description About the ELCA The ELCA is one of the largest Christian denominations in the United States, with 3 million members in more than 8,700 worshipping communities across the 50 states and in the Caribbean region (Puerto Rico and the U.S. Virgin Islands). With a vision to live in a world experiencing the difference God's grace and...
-
Call Center Agent
3 weeks ago
Chicago, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Fully Remote Position Type Full Time Education Level High School/GED Salary Range $18.50 - $18.50 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Job DescriptionSTATEMENT OF PURPOSE: Call Center Agent will be responsible for providing high quality customer service assistancewhen...
-
Call Center Quality Assurance Expert
3 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeJob Title:Call Center Quality Assurance ExpertAbout Us:We are a rapidly growing lending company based in downtown Chicago, seeking a skilled Call Center Quality Assurance Expert to join our team. Our organization values excellence and continuous improvement, providing opportunities for growth and future promotions.Responsibilities:Evaluate communication...
-
Call Center Team Lead
1 month ago
Chicago, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Hybrid Position Type Full Time Education Level High School/GED Salary Range $20.50 - $20.50 Hourly Travel Percentage None Job Shift Any Job Category Admin - Clerical Job DescriptionSTATEMENT OF PURPOSE: The Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership Team...
-
Bilingual Call Center Representative
1 week ago
Chicago, United States The LaSalle Group Full timeLaSalle Network has partnered with a growing, innovative customer support organization committed to delivering exceptional service experiences. They are a trusted leader in providing bilingual customer solutions and are seeking a skilled and enthusiastic Bilingual Call Center Representative to join their dynamic team. As a Bilingual Call Center...
-
Bilingual Call Center Representative
7 days ago
Chicago, United States The LaSalle Group Full timeLaSalle Network has partnered with a growing, innovative customer support organization committed to delivering exceptional service experiences. They are a trusted leader in providing bilingual customer solutions and are seeking a skilled and enthusiastic Bilingual Call Center Representative to join their dynamic team. As a Bilingual Call Center...
-
Call Center Representative
7 days ago
Chicago, United States Randstad Full timeJob DescriptionJob DescriptionAre you passionate about helping others, solving problems, and making a meaningful impact? Join our growing team as a Call Center Representative! We are looking for dedicated individuals to fill two positions—Inbound and Outbound Representatives. Both roles offer the flexibility to work remotely, but adherence to Central...
-
Call Center Representative
2 months ago
Chicago, United States Ajilon Full timeAjilon - JobID: 2C599085-05C8-4301-AD1A-3411E9ABDFA3 [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls (50-100 calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of mechanical or electrical products; Assist customers with payments over the...
-
Call Center Representative
2 months ago
Chicago, United States Elevation Academy Full timeJob Title: Call Center RepresentativeDepartment: Customer ServiceReports To: Call Center SupervisorJob SummaryAs a Call Center Representative, you will be the primary point of contact for customers, providing support, answering questions, resolving issues, and ensuring an excellent customer experience. This role requires strong communication skills,...
-
Call Center Representative
3 months ago
Chicago, United States The LaSalle Group Full timeOur client, a leading company located in Chicago, is on the lookout for Call Center Representatives to become part of their team! This is a fantastic opportunity for driven, customer-oriented individuals eager to develop their skills in a dynamic setting. If you excel in customer service and love tackling challenges, this position is ideal for you. Call...
-
Call Center Operations Manager
4 days ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeAbout The JobThis role is responsible for supporting the Contact Center Operations Leadership Team to ensure that we are consistently delivering an outstanding Customer Experience in every interaction.Key Responsibilities:Maintain up-to-date knowledge of both our internal policies and procedures, as well as our clients; including adherence to the Privacy Act...
-
Call Center Representative
4 weeks ago
Chicago, United States Emerald Logistix Full timeAbout Core X Plug: Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results. Job Description: The Call Center Representative is...
-
Call Center Representative
2 months ago
Chicago, United States Aglow Sports Konsult Full timeAbout the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience...
-
Senior Customs Agent
3 weeks ago
Chicago, United States Traffic Tech Full timeDescriptionWho We Are: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient...
-
Call Center Representative
5 days ago
Chicago, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionCall Center RepresentativeWe are seeking a highly motivated and customer-oriented Call Center Representative to join our client’s team. In this role, you will be the first point of contact for our members, providing essential information and support. This is a Contract to Hire opportunity located in Chicago,...
-
Intern - State Farm Agent Team Member
7 months ago
Chicago, United States Kurt Mamon - State Farm Agent Full timePosition OverviewState Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kurt Mamon - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Senior Customer Service Manager
3 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeWe are seeking an experienced Senior Customer Service Manager to oversee our contact center operations.About the RoleThis role is responsible for direct oversight of a team of contact center agents in a world-class, high-performance environment that focuses on customer satisfaction and retention. The successful candidate will provide ongoing monitoring of...