Call Center Customer Service Agent

6 days ago


Chicago, United States Emerald Logistix Full time
About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

We are seeking a motivated and customer-focused Call Center Customer Service Agent to join our team. In this role, you will handle customer inquiries, provide product or service information, and resolve issues promptly and efficiently. Your goal is to ensure excellent service standards and maintain high customer satisfaction.

Pay Range: $1150 - $1450 weekly

Responsibilities
  • Handle inbound and outbound calls professionally and courteously.
  • Respond to customer inquiries, complaints, and requests with accuracy and efficiency.
  • Provide detailed information about products or services to customers.
  • Resolve customer issues or escalate them to the appropriate department when necessary.
  • Document all interactions and maintain accurate customer records in the system.
  • Meet or exceed performance metrics, including call quality and resolution time.
  • Identify opportunities to upsell or recommend additional services to customers.
Qualifications:
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a call center or customer service role preferred.
  • Excellent verbal communication and active listening skills.
  • Ability to handle a high volume of calls while maintaining professionalism.
  • Strong problem-solving skills with a solution-oriented mindset.
  • Familiarity with CRM software and basic computer proficiency.
  • Dependable, punctual, and able to work flexible shifts if required.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Health insurance, retirement plans, and paid time off.
  • Employee discounts on company products/services.

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