Call Center Operations Manager
5 days ago
This role is responsible for supporting the Contact Center Operations Leadership Team to ensure that we are consistently delivering an outstanding Customer Experience in every interaction.
Key Responsibilities:- Maintain up-to-date knowledge of both our internal policies and procedures, as well as our clients; including adherence to the Privacy Act and HIPAA as it relates to the confidentiality of information released;
- Support onsite and remote agent workforce;
- Excel in all functions performed by Contact Center Representatives; acting as a Subject Matter Expert as it pertains to systems, policies, and procedures;
- Customer Focus - strives to create the most value for the customer that results in mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers;
- Managing Vision & Purpose - leads effectively by translating the organizations vision, mission and strategic objectives into challenging but attainable goals;
- Developing Team Members - demonstrates a commitment to helping others build knowledge and key skills that support achieving goals and build the overall capability of the organization to be successful;
- Team Work - builds constructive and effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit;
- Integrity & Trust - acts in accordance with the highest standards of ethical conduct and behavior;
- Problem Solving - employs analytic abilities and other tools to creatively resolve problems in a variety of contexts;
- Safety - demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture;
The estimated salary for this position is $41,000 per year.
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Operations Manager for Office Furniture Center
3 weeks ago
Chicago, Illinois, United States Office Furniture Center Full timeEstimated Salary: $120,000 - $150,000 per yearAbout the RoleWe are seeking an experienced Operations Manager to lead our team at Office Furniture Center in the Midwest. As a key member of our management team, you will be responsible for overseeing all operational functions, including order fulfillment, production, material management, and customer...
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Call Center Quality Assurance Expert
3 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeJob Title:Call Center Quality Assurance ExpertAbout Us:We are a rapidly growing lending company based in downtown Chicago, seeking a skilled Call Center Quality Assurance Expert to join our team. Our organization values excellence and continuous improvement, providing opportunities for growth and future promotions.Responsibilities:Evaluate communication...
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Call Center Team Lead
5 days ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob SummaryThe Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership Team to ensure that we are consistently delivering an outstanding Customer Experience in every interaction. The Call Center Team Lead assists the staff with handling complex patient scheduling issues and handling of calls related to UI Health...
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Bilingual Call Center Specialist
4 days ago
Chicago, Illinois, United States Progressive Insurance Full time**Progressive's Bilingual Call Center Team**We're looking for a talented Bilingual Call Center Specialist to join our team. As a specialist, you'll be working with Spanish-speaking customers, helping them with their insurance needs and resolving any issues they may have.We offer a competitive salary of $21.50 per hour, depending on the role you're selected...
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Call Center Customer Service Representative
3 weeks ago
Chicago, Illinois, United States Pocket Ledge Full timeAbout Pocket LedgeWe are a dedicated marketing company committed to achieving business excellence. Our team is passionate about innovation and results-driven, helping businesses thrive in the dynamic world of marketing.Job OverviewIn this role, you will serve as the first point of contact for our customers, providing exceptional service while addressing...
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Chicago, Illinois, United States ChenMed Full timeChenMed, a leading provider of value-based care to seniors, is seeking a highly skilled Clinical Operations Manager to oversee the daily operations of our medical centers.About ChenMedWe're shaping the future of healthcare by providing patient-centered, preventive care. Our unique approach focuses on improving health outcomes for seniors, and we prioritize...
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Insurance Defense Case Manager
3 weeks ago
Chicago, Illinois, United States On Call Counsel Full timeJob OverviewWe are seeking a highly experienced Insurance Defense Case Manager to join our high-volume insurance defense team at On Call Counsel in Chicago. As a key member of our team, you will support a dynamic group of attorneys handling complex insurance defense and civil litigation matters.The ideal candidate has a minimum of 3 years of experience in...
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Data Center Operations Specialist
2 weeks ago
Chicago, Illinois, United States Oracle Full timeJob Summary:We are seeking a talented Data Center Operations Specialist to join our team at Oracle. This individual will be responsible for the installation, configuration, and maintenance of enterprise servers and cabling infrastructure in our data centers.Key Responsibilities:Install and configure enterprise servers and cabling infrastructurePerform...
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Event Operations Manager
3 weeks ago
Chicago, Illinois, United States Athenaeum Center for Thought & Culture Full timeAt the Athenaeum Center for Thought and Culture, we're committed to delivering exceptional customer experiences through outstanding event operations. As our Box Office Manager, you'll play a vital role in achieving this goal.Job OverviewThis is an exciting opportunity to lead a team of experienced professionals in managing all aspects of box office...
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Customer Service Operations Manager
3 weeks ago
Chicago, Illinois, United States NTT DATA Full timeWe are seeking an experienced Customer Service Operations Manager to join our team in Chicago, Illinois. The selected candidate will oversee contact center operations ensuring high levels of customer satisfaction and fulfillment of client needs.About the RoleThis is a key leadership position responsible for championing the success of all performance and SLA...
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Distribution Center Operations Specialist
3 weeks ago
Chicago, Illinois, United States Power Stop LLC Full timeAbout the RoleWe are looking for a seasoned Distribution and Fulfillment Center Training Program Manager to lead our training initiatives and drive operational excellence at Power Stop LLC. The ideal candidate will have a strong background in training and development, with expertise in designing and delivering comprehensive training...
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Senior Data Center Operations Manager
2 weeks ago
Chicago, Illinois, United States Google Full timeAt Google, we're on a mission to make the world's information accessible to everyone. As a Technical Program Manager in our Systems and Process Innovation team within Google Data Centers (GDC), you'll play a crucial role in driving this mission forward.About the RoleWe're looking for a highly skilled Technical Program Manager to lead complex,...
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Administrative Operations Coordinator
3 weeks ago
Chicago, Illinois, United States Angel Of God Resource Center Full timeJob OverviewAmbitious and highly organized Administrative Operations Coordinator sought by Angel Of God Resource Center to lead office operations, manage supplies, and maintain a clean environment. The ideal candidate will possess excellent communication skills, prioritization abilities, and experience in non-profit offices.Key Responsibilities:• Oversee...
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Data Center Operations Specialist
3 weeks ago
Chicago, Illinois, United States Blue Signal Search Full timeAbout the Role">We are seeking a highly skilled Data Center Operations Specialist to join our team at Blue Signal Search. This role will be responsible for supporting the day-to-day operations of our data center, ensuring optimal performance of mechanical, electrical, and fire life safety systems.About You">A minimum of 1-3 years of experience in a data...
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Data Center Operations Specialist
3 weeks ago
Chicago, Illinois, United States CoreSite Full timeJob OverviewCoreSite is seeking a skilled Data Center Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers.Estimated Salary: $70,000 - $90,000 per yearAbout the RoleThe Data Center Operations Specialist will assist in maintaining the operational...
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Restaurant Operations Manager
3 weeks ago
Chicago, Illinois, United States Sbarro Ogilvie Transportation Center #5440 Full timeJob SummaryWe are seeking a highly motivated Restaurant Operations Manager to join our team at Sbarro Ogilvie Transportation Center #5440. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including managing daily activities, supervising staff, and maintaining high standards of quality and...
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Chicago, Illinois, United States NTT America Full timeOverviewWe are seeking a skilled customer service manager to lead our utility billing operations team in Chicago, Illinois. The ideal candidate will have 6 years of call center management experience, including 4 years in quality assurance and training management.Duties* Manage a team of application processors and customer service representatives, providing...
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Data Center Operations Specialist
4 weeks ago
Chicago, Illinois, United States CoreSite Full timeEstimate Salary: $65,000 - $90,000 per yearJob DescriptionWe are seeking a skilled Data Center Operations Specialist to join our team at CoreSite. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our data centers.In this role, you will be responsible for managing day-to-day operations, including...
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Incoming Call Specialist
4 days ago
Chicago, Illinois, United States Seronda Network Full timeSeronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. We are seeking a talented Incoming Call Specialist to join our team and contribute to our mission of enhancing customer experience by offering tailored assistance and high-quality service.As an Incoming Call Specialist, you will be...
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Chief Financial Operations Manager
2 weeks ago
Chicago, Illinois, United States W Chicago - City Center Full timeWe are seeking a seasoned Complex Director of Finance to oversee all aspects of the Finance and Accounting Department for two hotels. Reporting to the General Manager and Vice President of Finance, this executive-level position is a key leader within the organization.About Us:Welcome to W Chicago - City Center, where we value our employees and foster a...