Call Center Representative

6 days ago

Chicago, United States Randstad Full time
Job DescriptionJob Description

Are you passionate about helping others, solving problems, and making a meaningful impact? Join our growing team as a Call Center Representative We are looking for dedicated individuals to fill two positions—Inbound and Outbound Representatives. Both roles offer the flexibility to work remotely, but adherence to Central Standard Time (CST) working hours is required.

salary: $17 - $17.3 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

Positions Available

Inbound Call Center Representative

  • Role Overview:
    Respond to incoming calls, provide exceptional customer support, and assist individuals with inquiries, problem resolution, or account-related questions.
  • Responsibilities:
    • Answer calls promptly and professionally.
    • Address customer needs, concerns, or inquiries with empathy and accuracy.
    • Document calls and update relevant records.

Outbound Call Center Representative

  • Role Overview:
    Conduct outgoing calls to connect with clients, follow up on services, provide important updates, and ensure customer satisfaction.
  • Responsibilities:
    • Reach out to clients/customers as part of follow-ups, check-ins, or scheduled communications.
    • Communicate clearly and persuasively to support business initiatives.
    • Accurately document all call activities and maintain updated records.

What You Need to Succeed

  • Prior experience in a call center, customer service, or similar role preferred.
  • Tech-savvy with the ability to navigate systems, databases, and tools while on calls.
  • A professional, problem-solving mindset and ability to work independently.
  • Access to a quiet workspace with reliable internet connection.
  • Availability to work Central Standard Time (CST) hours.

Skills
  • Call Center
  • Customer Service
    Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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