Bilingual Call Center Representative
7 days ago
LaSalle Network has partnered with a growing, innovative customer support organization committed to delivering exceptional service experiences. They are a trusted leader in providing bilingual customer solutions and are seeking a skilled and enthusiastic Bilingual Call Center Representative to join their dynamic team.
As a Bilingual Call Center Representative, you will play a key role in providing outstanding support to customers across diverse industries. Your responsibilities will include managing inbound and outbound calls, assisting customers with inquiries, and ensuring the highest level of satisfaction.
Bilingual Call Center Representative Responsibilities:
- Handle inbound and outbound calls professionally and efficiently in both English and Spanish
- Assist customers with inquiries, resolving complaints and providing accurate information about products or services
- Maintain detailed records of customer interactions and transactions in the CRM system
- Collaborate with team members and supervisors to ensure service level agreements (SLAs) are met
- Provide feedback on recurring customer issues to help improve overall service delivery
- Follow call center scripts and guidelines while ensuring a personalized approach
Bilingual Call Center Representative Requirements:
- High school diploma or equivalent
- Fluency in English and [specific language] (both written and verbal)
- 1-2 years of experience in a call center, customer service, or related field
- Strong communication and interpersonal skills
If you're excited about joining a team that values diversity and bilingual talent and believe you have the skills and dedication to succeed in this role, please apply today
Thank you,
Heather Hartley
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
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