Behavioral Health Front Desk Administrator

3 hours ago

Richmond, United States AppleOne Full time
Job DescriptionJob DescriptionWe are seeking a skilled and professional **Front Desk Administrative & Intake Specialist** with behavioral health experience to join our fast-paced, high-traffic office. This role is ideal for candidates with a background in behavioral health and strong administrative capabilities who thrive in dynamic, customer-focused environments.

**Schedule:** Monday–Thursday, 8:30 AM–5:00 PM; Friday, 8:30 AM–3:00 PM (38 hours/week)

**Key Responsibilities:**

- **Reception:**
- Manage multi-line phone systems, greet visitors, and provide courteous, professional assistance to patients and stakeholders.

- **Administrative Support:**
- Perform tasks such as scanning, faxing, and document management while maintaining exceptional customer service standards.

- **Compliance:**
- Support adherence to organizational and regulatory standards by accurately documenting processes and adhering to established protocols.

- **Patient Intake:**
- Collect and process patient information, ensuring all required forms and data are accurately completed and organized.

- **Scheduling:**
- Coordinate and manage appointments, optimizing schedules to meet patient and staff needs.

- **Office Maintenance:**
- Maintain a clean and welcoming reception area, including light housekeeping tasks (e.g., disinfecting surfaces, restocking snacks and drinks, and emptying desk trash).

- **Resource Assistance:**
- Provide resources and referrals for individuals seeking additional support services.

**Required Skills & Experience:**

- **Behavioral Health Expertise:**
- Experience in a behavioral health setting (required).

- **Administrative Experience:**
- Proficiency in office administration within a high-traffic environment.

- **Customer Service:**
- Strong interpersonal skills and ability to handle multi-line phone systems with professionalism.

**Hiring Process:**

1. Initial in-person interview.
2. Follow-up **4-hour working interview** for selected candidates.

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If interested, please apply today to be considered. We look forward to hearing from you

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1139

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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