Front Desk Associate

4 weeks ago


Richmond Heights, Virginia, United States Hand and Stone Massage and Facial Spa Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Hand and Stone Massage and Facial Spa. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, promoting our Healthy Lifestyle Program, and ensuring a positive experience for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Promote our Healthy Lifestyle Program to guests, highlighting the benefits of our services and encouraging them to take advantage of our membership options.
  • Manage the front desk area, ensuring it is clean, organized, and efficient at all times.
  • Process transactions, handle payments, and maintain accurate records.
  • Work collaboratively with the spa team to achieve sales goals and provide a seamless experience for guests.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and ability to think critically.
  • Ability to maintain confidentiality and handle sensitive information.
  • Availability to work a variety of shifts, including mornings, evenings, and weekends.
What We Offer
  • A competitive hourly rate of $14.50.
  • Opportunities for advancement and professional growth.
  • A comprehensive benefits package, including health, vision, and dental insurance.
  • A 401(k) plan with company match.
  • Complimentary monthly massage or facial.


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