Front Desk Associate

4 weeks ago


Richmond, Virginia, United States Planet Fitness Full time
About the Front Desk Associate Role

At Planet Fitness, we're seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our team, you will be responsible for providing exceptional service to our members, guests, and fellow team members, ensuring a welcoming and judgement-free environment in our clubs.

Key Responsibilities
  • Provide top-notch customer service to members, guests, and team members, responding to inquiries and resolving concerns in a timely and professional manner.
  • Assist with membership-related functions, including sign-ups, updates, cancellations, and collecting unpaid balances.
  • Perform prospective member calls and tours, assessing their membership needs and providing personalized recommendations.
  • Execute retail transactions with accuracy and drive sales goals, promoting our Judgement Free Zone and Planet Fitness brand.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces, ensuring a safe and healthy environment for our members.
  • Address maintenance and facility concerns, such as broken equipment or cleanliness issues, promptly and effectively.
Requirements
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.
Benefits
  • Competitive hourly pay range: $17.20 to $18.20.
  • Comprehensive benefit package, including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick, and holiday pay, and a free Black Card Membership.
Why Join Planet Fitness?
  • Be part of a supportive, engaging team that cares about bettering the health and wellbeing of the community.
  • Enjoy a judgement-free environment where everyone feels welcome and valued.
  • Take advantage of our comprehensive benefit package and competitive pay.
  • Be part of a brand that you can be proud of.


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